I'm an historical-fiction author who at age 78 and basically computer illiterate, I need help to develop my website. A close friend who uses Go Daddy and was very happy with it recommended it. Having had bad experiences on 2 other sites, I joined Go Daddy and so far so good. The help line was terrific. Thanks Melodie.

Representative was friendly and knowledgeable, he was able to fix my problem within 10 min

The guy was very helpful and kind and insisted on unraveling the problem before he would take my money. He also laughed at my many hilarious jokes. “A.I” could never do what he did. Go humans! Give the dude a raise and a promotion and extra holiday hours!

Namecheap has always been a pleasure to deal with. I've been with them for over 18 years and have NEVER had a bad experience. As I approach retirement, I'm making some changes to my various sites and they have been extremely helpful and understanding! Daniel was GREAT!

The representative was so patient he talked slowly so that I could understand each step that he walked me through

I do not wish to review any more.

The customer rep was very helpful and knowledge. He took his time to explain things to me and was a pleasure to deal with.Thank you.Patti

He was patient beyond belief and knew exactly what my problems were

The No #1 reason for working with Namecheap? That personal touch interacting with another person who comes across as a colleague!

Had a problem setting up email. She brought me through it very confidently and effectively

Steve had all the answers and explained everything very well.

I recently contacted customer support regarding getting a Wordpress host I knew nothing about. I was pleasantly surprised by the promptness and professionalism of the response of the representative. Joseph was particularly helpful in helping me to understand about the word press host. He not only addressed my concern but did so in a friendly and efficient manner, which made the entire experience positive. Overall, I'm very satisfied with the support I received and feel confident in reaching out again if needed.

I don’t like the con games organizations play.

Rhys was efficient, polite and very helpful! Thanks Rhys!

Adam was a great help - courteous, helpful and patient - I greatly appreciate the support he provided!

lost my business number by moving to Conversations app and then cancelling it. I was NEVER TOLD WHEN CANCELED I WOULD LOOSE MY BS NUMBER I HAD FOR YEARS. SO FRUSTRATED.

Rep was able to straighten out email set up complications and provided info on additional services relative to my business.

Terrible customer service. Service reps have poor English, improper sentence structure, and communication is often incoherent. They are incapable of understanding requests from customers so they are unable to solve issues.If you want the full story read below:My website was not playing videos on Safari or in iPhone, but would play them fine in a Chrome browser. I was not able to communicate this with the “hosting expert team.” I chatted with 4 different reps and none had what I would consider minimum language skills to service English speakers. I was asked to state what the issue was, I was then told they would look into it. I would then be reconnected to another rep and had to start the whole thing over.I asked to speak to a manager and I was just transferred again to a new representative (not a manager) and had to explain everything again. One customer rep Pritpal said the issue was with my videos being corrupted so I asked if they could upload a test video on their side to test this. They uploaded one and the video did not work on safari but it did in chrome. When I explained this they said the issue is with my video and not with the server. I asked why did their video fail to play in safari as well? They asked me if i could play in chrome. I said yes, and I was replied with:“ Then, what else you are looking for?”I asked for this to be escalated to a manager and I was transferred to another new rep (not a manager again) and was asked to explain the whole thing all over again.