Customer service at its best.

The representative was extremely knowledgeable, helpful, and efficient. In record time, he was able to add all of my email addresses to all of my devices and give me a solid amount of website information which now has me transferring the hosting over to go daddy.

Michael was able to ask probing questions of my IT guy, then determine the best course of action to manage the issue. Great resource for Namecheap. You need more like him.

It doesn't matter how you defame someone - as long as you have your site HOSTED with GO-DADDY - your site (and content) will NOT be taken down. Complete GANGSTA company - brilliant for slagging people OFF with FALSE information, and or DEFAMATORY COMMENTS! Brilliant!

Nathan didn't want to hang up with me until I understood exactly what was going on! All of my purchases and products make perfect sense! Ty Nathan! This was such an encouraging phone call! Larger tech companies need to follow suit!

Rena was so fantastic ! Walked me through creating my website step by step

The previous two tech support did not fully engaged in the issues for solution. The first tech support resolved by sending me instruction to manage it myself. The second one said to receive the tech support it will cost $250 per service. The third one said to ask my own IT specialist. I find these not a workable customer service. On top of this the first tech support sold ab email storage a product without offering reasonable good options to choose from. At last the most recent tech support provided all the detail solutions to overcome the issues and able to help me getting the best way to resolve email storage issue that made most sense. Customer service by Namecheap has to be a customer service, not forwarding customers to self-help link or to call an IT technician.

Super interaction. NO wait time Phone was answered on first ring. Agent was amazing. He was experienced, knowledgeable, friendly, talked tech to me so I could comprehend it. Solved my problem immediately. Super prompt customer service.

We have been using Namecheap for over 20 years, both for personal and for numerous businesses we have and they have been extremely helpful and never have had an issues! All employees are very knowledgeable and helpful! We are a very satisfied customer!

Great Company. Great tech support. Great product pricing.

KEVIN WAS QUICK INFORMATIVE AND VERY KNOWLEDGABLE! I APPRECIATE HIS GREAT ENERGY AND SEVICE!

Peter was extremely hepfull, and was Abe to resove any issues I had with ease, Highly recommend.

Richard did a good job explaining my products to me, and he offered to streamline some of my overhead while at the same time, providing me with the essentials that I needed.

Very very professional and helpful with setting me up!

The guy answered the phone was patient and help with my request and was very friendly

I appreciate being able to contact Namecheap by phone; not just by chat. Customer Service Agents have always been able to answer any questions I have had.

I still have a few days until my domain renewal but I can't renew it without "redemption fee". The fee, which even the support didn't know was billed 7 days before renewal.... are you serious?! On top of that, I can't get an auth info code to move MY domain to another registrar. MY domain, which is still valid for a few days. This is bs to be honest. Please, don't buy your domains there. They will everything to make whatever you want to do impossible.EDIT: It's a few days later. I renewed the domain + paid the ridiculous redemption fee. Then I switched the auto-renew off. Then I got the auth info code and my domain is already being moved to another registrar. And after all of this I still get emails how I should add a new payment method, because I will lose the domain. The domain that is no longer there... Ridiculous! Btw please, teach your employee Ellie Mae that she should respond to questions when the customer is asking.

Support representative Adam Garrison, was quick to respond to my call and thorough in helping to resolve the issue.

Technician handled this confused user with patience, courtesy and kindness. Very technically competent and his demeanor helped considerably. Kudos!

The customer service was excellent. We got the job done and I was reimbursed for my cost.