Help person very good but now I need to wait an hour since the server may need to up date my new log in info. So did the changes fix my problem or do i need to start all over?

The Namecheap representative “Mr. J” was very helpful in getting the info needed and assisted me in contacting another area at Go Daddy for additional help next week. It was a pleasure to talk with Mr. J! Thank you!

The technical support was excellent!

Leah was absolutely awesome.Everything you hope for when contacting a company representative for help with a product and/or service.She was extremely knowledgeable, patient, kind and helpful at all times and Namecheap, for employing folks like her, is to be commended in the highest terms.I am a customer of theirs’ for 18 years and counting and my loyalty emanates heavily from the respect I have for the caliber of their employees like Leah.

I had an outstanding experience with Mr. Devamureali, who went above and beyond to help us resolve our issue. His exceptional customer service skills truly stood out. Employees like him are the reason companies grow and earn a great reputation.I sincerely wish him all the best in his career, and I hope Namecheap continues to recognize and retain dedicated team members like him to ensure excellent customer service experiences.Thank you so much, Mr. Devamureali!

Staff was extremely patient with us. Very professional and helpful

I had an outstanding customer representative who was very patient and understanding. The situation I faced I think is not unique, the email associated with the account was no longer in use. The representative got my domain name restored and everything back online, website, emails, etc. Very please with the fast, responsive treatment.

This was the best customer service experience ever. This person without a doubt knows his job very well. I can give him all the praise, but, you need to give him a raise or at least buy his dinner like immediately.

My website was down and out of service, and I didn't know what to do until I talked with Customer Service Rep. John. I am the CEO/Founder of my nonprofit youth organization, and I never handled our website, domain and hosting issues until now. It was always managed by our Treasurer in the past, but he is no longer with us. I didn't realize that our website needed to be rebuilt until Cust. Rep. John explain it to me.

Excellent, friendly and efficient service

Tech person I worked with was patient with a tech dunce and worked through several problems the left me much clearer about how all the pieces and parts fit together.

Julius was awesome

The process was expertly taken care of by the representative. I very satisfied with service.

I am really desperate with Namecheap and this review is written in a condition that no Namecheap official approaches is willing to solve this issue.!!! I have borne enough of this and wrote this comment to stop any potential buyers of Namecheap from purchasing to prevent similar things happen to you!!!In short, never purchase any Namecheap products if you don't want data loss or having your websites down for "global rule" (quote from Namecheap customer support) reasons that are not listed in any policies of Namecheap because they are totally ridiculous! (e.g. you can't store too much in your "unlimited storage" host, while "too much" is only 43 GB including all auto backups and system usage!)This is a brief summary of what exactly happened.2022-07-07I purchased the "Virtual Host Deluxe" plan, which claims to allow unlimited storage.2022-12-04After a month of having a Nextcloud instance running on my host with about 200 GB of storage usage, Namecheap erased all my data without any notice nor warning. I communicated with the customer support but got no positive reply. I didn't write any bad comments or doing anything else because I thought "ok, 200 GB is probably too much for a shared host, although what I purchased is an 'unlimited' storage plan". However, this is just a start of Namecheap's unreasonable operations.2025-03-08Yes, this time Namecheap didn't directly rudely erased all my data without any notice. Instead, they took all my websites down, and emailed me says that I have some "large files" storage on the host that they do not allow. While, I was only using about 76 GB of storage, which is very reasonable for websites to run with auto backups and system usage. Also, the main part of the "large files" are auto backups that would be automatically create and delete daily, and the largest of them is only about 7 GB. Namecheap suspended my account and all my websites for this. I contacted the customer support and did what they instructed me to do. I told the customer support that downloading the files through ftp can take a very long time and may fail under certain conditions due to Namecheap's so limited I/O limitation. However, the customer support insisted on generating a whole copy of my host and ask me to download it.2025-03-24Now, the fun things happened, I downloaded and deleted most of the "large files" following Namecheap's enforcement. However, my websites were taken down again just 3 days after unsuspension. Reason? The backup file generated by the customer support, which I was downloading for days because it's too large.The listed events are just some representative of what happened to me and my website. The most ridiculous thing is that every time I asked Namecheap for policies that prevent me from store these not-actually-large "large files", they just give me the link to the agreement, expecting to scare off me by long long legal document. However, they ingnored that it's already an era of AI, AIs can easily located related policies, while there is no policy defining "large files", nor "too much storage". Actually, there couldn't be this policy in the agreement because the main selling point of Namecheap's plans is "unlimited storage".My websites are still down, and this has caused me serious financial and customer trust losses. I have contacted the customer support for at least 5 times due to similar matters. Each contact took me more than 4 hours, mostly just waiting for replies! !!! I have borne enough of this and wrote this comment to stop any potential buyers of Namecheap from purchasing to prevent similar things happen to you!!!Contact me, Namecheap, I want a solution, I have provided my customer number!!!

Every time you contact Namecheap customer support, you need to prepare to spend at least 4 hours! The main part of the time is just waiting for their reply and wasting time with base-level employees who have no privileges to help you with basically anything! Typically, after 2 hours of wasting time, they will get you to a higher level customer support agent who is still very slow, probably communicating with dozens of customers at the same time. I totally understand this is not the employee's fault, perhaps it's Namecheap who hired too few customer support agents, so, the worst customer support and best employee exploitation company ever!

Need help from Namecheap? Great — cancel your plans for the day. First, you’ll chat with a support agent who can’t actually support anything. Two hours later, you might reach someone with real access, who's likely helping 50 other people at the same time.Not the staff’s fault — just Namecheap’s brilliant strategy of doing customer support with a skeleton crew. Efficiency? No. Exploitation? Absolutely.

Great help. I found out three slot they offer besides kindness