professional, prompt, courteous, knowledgeable

Karol Rofiek is one of a kind support, he resolved my issue on first contact and even went extra mile with his job, i have been on call with 3 CS today but this guy should train the other ones, because he is SUPERB. Thank you, a bunch.I couldnt rate him but i will give him 5 SOLID STARS, THUMBS UP and You already got my verbatim.Also, He should get a RAISE this month. cheers!!

I appreciate the professionalism and patience. Thanks for your kindness

Go Daddy rep was patient, clear in her explanations and knowledgeable. She took the time to reach out to advanced ticketing and got me repaired within an hour. Excellent care and concern!

My phone assistant was excellent; resolved all issues

good customer service and your not calling as far as i could tell and overseas phone mill

Keeps sending misleading marketing emails to try to get you to renew for canceled services. Emails show your services on auto renewal are canceling or says payment method outdated. When you click it tries to trick you to renew canceled items. After clicking around you realize everything is FINE and it was just a shady email sales tactic.

The customer service was very good and I am happy about it.

Lorin from Support saved my a**!!! Website went down the day that my outreach material hit households. Was able to resolve when other could not. Easy to follow, etc. etc.

I am a complete novice and the Namecheap support team walked me through moving my site to them with no issues at all.

TECHNICAL SUPPORT REP WAS VERY KNOWLEDGEABLE BEYOND MY EXPECTATIONS! THANK YOU SO MUCH.

Scott at Namecheap did a great job answering all my questions and updating the things I requested. He made my experience EASY! Thanks Scott!

Call was forward to Namecheap agent/rep and assisted fast and efficiently.

A knowledgeable, efficient and polite assistant.I was hesitant to grade "results" highly only because the results of adding an associate to my site access is still pending. She was listed on my account page as "pending" since last night, but she hadn't yet received your email asking for acceptance of my invitation. (?) Thus, the basis for my query.

Syril was very helpful and resolved the issues.

I talked to David the AM 4/7/25. My email client was displaying the New Outlook & I could not get to the emails on my domain. He explained that I did not have a domain license for Outlook.. He further indicated this was something that Microsoft required I have in place in addition to the Microsoft 365 subscription I already had. It would cost me $100.43 pro rated to my Namecheap email renewal date to obtain the license and would renew yearly at $250.00 (approximate # rounded).I will freely admit that I was somewhat panicked and authorized the charge. I was expecting some critical emails that I needed to respond to.I subsequently called Microsoft & talked to one of their support representatives. I explained the issue and he pointed out the button in the upper right hand corner of the Outlook screen that toggled the New Outlook to Classic Outlook. That corrected the issue & it was determined by Microsoft Namecheap's license was not required.I subsequently went to an on line chat and talked with with a Dishka requesting a refund. I explained I had a Microsoft subscription and did not need or want one from Namecheap as Microsoft had resolved the issue with the toggle button in the upper right corner of Outlook. She insisted my Microsoft office would not work with a work/school account from my Microsoft 365 Business subscription. I questioned her as to what had changed since it had been working fine until this AM.I had a very difficult time with her accent as I have a hearing loss. We went back & forth for over an hour with nothing being resolved. I asked if she would put me in touch with a US based support person. Short answer no. After spending close to an hour on chat, the message was; 'In order for me to get a refund, the emails must be deleted'.I subsequently backed up all *.ost, *.pst & *.nsf files so I could recover my information.I authorized the deletion of my email accounts & a refund was issued on 4/11/25.I subsequently transferred my domains & emails to another registrar.The wait time for telephone support is frequently in excess of an hour. Chat is not much better. In my opinion, the support people are not interested in helping you resolve an issue. They appear to be more concerned in selling you something that is really not necessary to fix the issue.I had been with Namecheap for some time. I was OK with the higher prices as long as I could receive a decent level of support when I needed it. In my opinion, this is no longer the case. For a small business like myself, I believe there are better & less expensive options than Namecheap.

The service is exceptional. They go over and above the expected to offering extra support and better deals. Very satisfied.

Karl was able to quickly point me to the right solution! Thanks!

Amazing customer service. Knowledgeable & friendly. So pleased with my experience!

Customer service is excellent with Namecheap! They are patient and knowledgeable. Their help is useful, to the point, and I always feel cared for as a customer.