I’m so thankful for Mia. She helped me through the process. She went above and beyond for me and I am so thankful for her. Thank you again Mia.

Really helpful service in establishing a new domain and custom email address. The guy I dealt with was professional, friendly, knowledgeable and patient! Highly recommend Namecheap. JP.

Wanted a site built after multiple phone meetings of my site nothing was done or communicated within Namecheap. Asked for a refund and they refuse to give it to me and want to charge me a cancellation fee for something they failed to provide. Complete waste of time dealing with this company. Stay away.Update received called just to be told they will steal 30% if my refund because they are incompetent. What a garbage company!

As a new business owner ten years ago this website brought in tens of thousands of dollars to my company and their employees were always excellent and willing to help.

After 2 weeks we got one of our email accounts back on.

Excellent customer service from Karl in a very stressful time when scammers compromised my account. He really put me at ease and provided a steady hand throughout what otherwise would have been an ordeal and resolved everything. Thank you!

Great customer service, friendly/knowledgeable staff, fair prices and they offer the option to put your account on auto-pay.

Extremely Disappointed After 10+ Years with NamecheapI’ve been a loyal Namecheap customer for over a decade — with multiple domains, hosting packages, and various add-ons under my account. But sadly, after years of patience and repeated disappointment, I feel compelled to share my experience.The customer support is a nightmare. Every single chat session feels like pulling teeth — long waiting times just to get one-line replies, and most responses are vague or indirect. There’s no sense of urgency, no genuine effort to help, and not even a simple apology for the delays or confusion.You’d expect a global company like Namecheap to prioritize loyal customers — but that’s far from reality. You get scripted, robotic responses, and you're often passed around without any resolution. Even basic requests feel like a battle.In today’s competitive hosting and domain market, good support is everything — and Namecheap has consistently failed to deliver. After investing so much money and time with them, it’s honestly heartbreaking to be treated this way.If you're a business owner or developer looking for reliability, transparency, and real human support — I strongly suggest looking elsewhere.Namecheap Reply: Reply from NamecheapUpdated 22 minutes agoHello Tajudeen,Thank you for your feedback and I am sorry to hear of the frustrations this has caused. We hold our customer support to a high standard and would like to review those previous interactions with our customer support. I have sent you an email through Trustpilot requesting additional information.My thanks,JM-------------------My Reply:Hello JM,Thank you for your message, but I must say — a generic apology and a request for more information at this stage is simply not enough.You do not need me to send additional information via Trustpilot. I request that your team refer to my complete chat history — every single interaction I’ve had with your support over the years. The pattern is loud and clear:Agents who take forever to respond to basic questions.No apologies for the excessive delays — not even a hint of courtesy.Abrupt disconnections mid-conversation, leaving issues unresolved.Repeated transfers to other agents who restart the conversation from scratch.Vague, robotic, often unhelpful responses that show no ownership or accountability.And most concerning — unsolicited additions to my cart without consent, pushing services I didn’t request.This isn’t about one bad day or one poor agent — it’s about systemic failure in support quality.I encourage you to do the analytics. Pull my history. Identify the lapses. Your own records will show how far below industry standards your service has fallen — especially for a long-time customer like myself.If Namecheap truly values feedback, then stop asking for generic “more information” and start acting on the clear evidence you already have.For your reference, my Customer IDs are 41313375 & 134221977

After paying someone hundreds of dollars to create a website, I was sorely disappointed with the quality. I decided to build my own website using Namecheap and have been happy ever since. I've had my Namecheap domain and website for almost a year, and it's been a fantastic experience. It's affordable, easy to use, and easy to edit. I also get helpful emails about the traffic my website is getting. Namecheap has been a game changer in creating trust and exposure with my prospects and clients.

There are cheaper services but Namecheap has the best support and tech team. So i have stuck to them for 15+ years.

Namecheap can be confusing, but I've found that the customer reps are very helpful and patient, and explain things pretty well.

I was trying to update name server of my domain but having problem. Mr Pareetik Kumar helped me with this. He was very polite and calm during the whole process. He is very friendly and knowledge full. Hats off to him. A person like him is a real Gem for any Organization.

I’ve been a Go Daddy customer for over 10 years and have been very pleased. My recent call to customer service was so pleasant that I felt compelled to write a review. I truly appreciated his patience and help. At the end he reminded me that GD is there “for me” 24/7 for support. I really appreciated that!

When I called to find out the origin of a charge, Rafia patiently walked me through the entire process to resolve it. What a great representative for your company - exceptional customer service.

Didn't take long to reach a very knowledgeable and patient customer service rep.

Enkidu was a big help and joy to speak with.

I brought by website builder in Feburary 2025 and launched April 2025. This is what I experienced. My experience with Namecheap’s professional website builder was incredibly frustrating and disappointing. The design was far from complete or professional. Much of the content was copied and pasted directly from the basic site I had created myself—no effort was made to rewrite or improve anything, and glaring spelling errors were left untouched.To make matters worse, they consistently referred to my business incorrectly as “dog walking services,” despite my clear and repeated explanations. I went through more than three rounds of revisions, and none came close to delivering even half of what I outlined for my site.The team lacked expertise and attention to detail. After speaking with multiple designers, the project was handed off to a team still in training, and the outcome reflected that. Even the logo sketch I requested was little more than a crude stencil. - supposedly this was NOT to be sold to me and I was reimbursed. (However, they need to be on top of this)Throughout this process, I had to speak with four different managers, and despite the numerous issues being on their end, I was denied a full refund. For a service that was poorly executed and mismanaged from the start, I should have been fully compensated.I do not recommend Namecheap’s Professional website design services for anyone looking for a polished, professional result. Buy a domain and build it yourself or use someone else thats easy to work with, clear communication between teams and professional.

Very helpful and comforting to know someone is there to answer questions to unusual issues

The tech, Marisa, was really efficient and solved the problem...it is nice to find someone who can communicate and perform.