The Namecheap representative was able to clear up my Essentials email trail. He also to take the time to clear up my understanding of subdomains.

Doreen was very patient and helpful and resolved my issue.

The customer service was exceptional excellent, he understood the assignment and rendered assistance great.along with solving the problem...thanks alot..

Arrived promptly. Job well done, very efficient & pleasure to deal with.

The technician alone was awesome very helpful friendly,and didnt make me feel like I was just another number,she cared and liked her job,I informed her when I called that I am a 100% disabled combat veteran service connected been on 27 missions and have severe PTSD and I was really confused and she knew of PTSD as her father had it she said its ok and shell help me and she took the time to help me with mu issue on go daddy as well as my PTSD issue as well,Thank you I mean it from the bottom of my heart,God Bless John Alger, Net-On-The-Move.comcust#624658255

Easy to access and quick service

Such a tragedy guys, you used to have THE best customer service in the business. I can't tell you how many people I referred you to, or how often I used you as the example of how to put customers first. But you've thrown it all away. You now have amongst the WORST customer service in the business staffed by people whose command of English is rudimentary at best.

Problems with my email. The customer support was prompt and professional and although unable to fully resolve (third party hosting issues) gave me the details I needed to send on to them.

I am very satisfied with the services. You have a very great support team. My issue is totally resolved now.

@#$_&-*"':

Myron was very courteous, professional and understanding towards my concern. He handled the situation swiftly and made the experience a great one! Keep up the good work Myron.

I called GD re a billing issue and spent 3 + hrs on the phone with GD agent Joy in KL who convinced me to switch from CPanel to MWP which caused my website to disappear and then hung up on me. With multiple GB guides trying to sell me services over 3 days the issues was not solved, until Dan in Manila took my call and solved the issue within 2hrs.

Great customer support on the phone, friendly and very knowledgeable, many thanks, Keith W

Jeremy is Great! Gonna build me a website (finally) ??

I have used Namecheap for years without any issues. I went in to forward my domain to a different domain I own and couldn't get it to go. I contacted customer service and the very patient lady on the other end walked me through each step and it was resolved immediately. I will continue to use them because of their customer service and willingness to assist.

Came in confused Left out with the know how Gratitude

The quality of the service and the cooperation of the customer service makes the difference

Oliver was very knowledgeable, helpful, he listened and professional.

I am a new small business who purchased a website from them with commerce. One of their employees accidently deleted the entire website without authorization and did not read a request correctly in chat records. The employee had to do an emergency backup of the site and now my commerce has not worked for 3 weeks. They are POOR to respond, they don't call back when they say they will, they close tickets that are not fully resolved and do not take responsibility for an error they created. This is a very poor experience for a new small business. I have a lot of Instagram traffic and work trade shows and have NO way to sell via online. I am deeply disappointed in response time and would NOT recommend. It will kill your sales right out of the start. This has been going on 3 weeks and no resolution.