Probably not the cheapest option but the customer service is great.

I bought a domain but I screwed up the spelling. I called to cancel the order. Jordan, the customer service rep offered to cancel the original domain and help me purchase the correct one. She even offered to set up my email account. THis is the best customer experience I've had in a while.

Love Namecheap and its customer service teal

You have to love first call resolution!

I was promptly attended to by a lady who knows what she is doing. She assisted me to find Domain name comparable to what we currently have. I was assisted in advertising 3 Domain names. All the staff are very patient and kind.

David was very nice very patient with me and answered every question I needed assistance with very pleased with my experience.

Chinique was so helpful. I had an issue with a website down - due to something on my end - and she patiently spent about 45 minutes helping resolve the problem Extremely professional, kind and patient.

The tech support and customer service are excellent.

I called Microsoft 2 weeks ago and talked to a representative about my emails going into a RSS feed folder and supposedly took care of the issue. That was not the case. Someone was hacking into to my emails and the representative did not mention anything about the hacker/scammer. Rhys, helped me with a hacker/scammer logging into my Microsoft 365. He knew exactly what to do and how to resolve the issue. He’s a rockstar!!!

I am an IT Consultant, and reluctantly went with Namecheap for their web builder. I say reluctantly because these guys have screwed up my website and two other websites. I lost a client because of these guys because they lied to me about the functionality of their systems. My client wanted to me to use these guys so I'm kinda screwed. I went to purchase a web builder + marketing plan, free email for a year and a free domain name. Simple, right? Nope, they screwed up my order three times and it took over 14 hours of talking and texting to try to get me what I paid for. Absolutely ridiculous!

As a new customer to Namecheap, I was thoroughly impressed with Lloyd6242 representation of the company. He is incredibly knowledgeable and explained how everything works and functions with great clarity. His patience and expertise made the experience seamless. Lloyd is the ideal person to represent Namecheap and is a positive reflection of the company.

They are very professional and she was able to walk me through every step .

My account got locked and the products I purchased are removed.The reason: While making payment google used my google account name and autofilled that. It got unnoticed by me unfortunately. Later on Namecheap team emails me to submit documents by login to my account but since account was locked I was unable to login to account. I contacted custmoer support and they asked to submit documents via some email. I did that. But ignoring that after few days I received an email saying no documents received and all your products purchased are canceled (Who is at mistake here?). When I again contacted customer support and informed that I actually provided the documents then a new email comes that your verified name does not match with name you used while making payment. So what!? (honestly it just seems to be a lame excuse to me to justify the old actions) My bank card name and my ID card name matches. I admit I made a mistake but for such a small mistake you guys can take such extreme actions!? If I submitted some fake documents or anything then such actions are surely justified. But for a small mistake such actions are totally unfair. Further with email mentioning the cancellation of all my products no refund related information is given. NOte that all purchases cancelled only 3 days after I made purchase and none of those products were yet used. As a responsible company they should have mentioned about refund also in same email. Honestly, For me I had a very very bad experience at the very first stepCustomer ID: 626110342

It's amazing that GoDady has 24/7 support and sales ready for us! Business, esp online, is always open!! Thank you for helping us business owners!!!

John explained everything clearly and kindly.I had great experiences with the help people at Go Daddy. (With one tiny exception, and that was obviously with a new worker who hadn't quite learned the rounds yet.) The rest out of several contacts were courteous, kind, and patient. I think it was about the best experience I have had with help centers.

Namecheap has been an outstanding partner through the years! They know exactly how to help and are quick to resolve any question, concern or remove any impediments. They's fabulous!

Went to another company 3 days later still no website rang Namecheap and by lunchtime all sorted. Absolutely recommend

I've had multiple issues with Namecheap's customer support. Whenever I reach out for assistance, I either get passed around or my problem isn't properly resolved. It's incredibly frustrating to wait for a long time, only to be told vague solutions that don't help at all. The rules around purchasing domains with Namecheap are unclear and confusing. I wasn't aware of several restrictions and ended up with extra charges I didn't expect. It's like they purposely leave out information so that you get trapped into buying things you don’t need.

I have been a Namecheap customer for a few years and always rate their customer service. Polite and efficient.

After spending thousands of euros on their products, they added a restriction on my account so that I cannot improve and update my website.They DO NOT care about the service or the products or customer satisfaction. People you talk to, only care about making sales; when you call, you only get connected to sales representatives with the only goal to sell.