Namecheap.com billed me for a website even though the renew button was on NON-RENEW. Namecheap refused to provide me with a refund. I applied within their required timeline.Namecheap.com renewed without my consent or permission. I no longer needed this website.Taking money without of a customer's consent - is not good.

Attention to detail with clear guidance and appropriate advice.

Namecheap has the best technical help available. I never feel rushed by a tech, and they have always fixed whatever issue I had. Thanks-

The representative was knowledgeable, professional, and helpful.

I’ve had a domain for about 20 years and it has been reliable with great customer service

great tech service, thank you for having a human being available.

Had a problem we were trying to solve internally. Spoke with Chris, problem gone in 2 minutes.Chris is awesome.

Terrible communication. Didn't reply to my emails. Terrible service. Would have given 0 stars if possible.

My representative is as extremely knowledgeable, courteous and patient.

When you are able to get someone on the phone, they are very helpful and try to get your issues resolved to your satisfaction

Thomas was very professional and personable. Subject of my call was resolved in just a couple of minutes.

The customer representative I interacted with was extremely helpful as well as nice & patient. He listened and answered all my seemingly silly questions & offered suggestions as well

Teaming with Namecheap has been the best experience of my 40-year professional life. I've worked with the Namecheap team on several nonprofit and for-profit projects. Every customer service and tech representative I've talked to has been knowledgeable, friendly, easy to work with. They make me feel as though they care about making sure my projects are successful.

Prompt Human service ! Knowledgable and effective person answered the phone.

Namecheap actually uses real people that can answers questions, offer solutions, and help in any way they can. Simple phone contact is so important and needed when trying to get problems solved in business.

After being with Namecheap for a decade, their automated system used an old credit card for my domain renewal despite that card being deleted from my account and an active one being added. I called them when I'd been notified my website had been taken down. They won't charge the correct card and reinstate my website without my paying an extra $20 bounced charge fee. If it were easy to switch from Namecheap right now I absolute would I'm so pissed off! Madness! Be warned, they seem to be stuck in automated system hell.***FOLOW UP. The response from the Namecheap team below makes me know that they did not read my review properly or that they do not care or both. As I said, I did update my payment information. I was told that because I had originally used a different card when I bought the domain, which was well over a decade ago, the automated system had to put it through on that card rather than the card that I had added to my account. Even though that old card had been removed from my account along time ago. This is insane and terrible business practice and you are completely avoiding the issue below.

I had an email problem and customer service helped immediately. There are a lot of steps involved to fix it and they walked me through each one relatively quickly. This was an A+ customer experience.

I am a no tech person, and find navigating the go daddy web builder user friendly. More importantly their customer service is personal fast and effective!

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Worst Company on the planet !!!! They will send you hundreds of automated emails for renewals and payments but have NO PHONE SUPPORT & NO EMAIL SUPPORT & NO ZOOM SUPPORT so just keep chatting for hours with totally incompetent people who waste hours and hours even on mission critical applications where we have serious issues that are time sensitive!!!!! RUN AS FAST AS YOU CAN !!!!