I switched to Go Daddy because of their promised customer service. They did not disappoint.

I was able to sign up for service and migrate my website during the same call without being transferred! Dustin followed up and made sure to see things through to the end with no real downtime of our website. Whenever I have called support it has been quick with my issue being taken care of usually without having to be transferred.

Rep was very helpful and went the extra mile to resolve the problem.

I called Namecheap support twice for assistance. The first time Ava at support was VERY helpful & assisted me in evaluating multiple, unused personal domains & making decisions for managing them better; I ultimately decided to call back & upgrade one website plan. I called back 2 hours later but had a very different experience where the rep was clearly preoccupied with NON Namecheap issues and be less than focused on the additional product I needed. As a result, I still don't have my website upgraded. She did tell me my phone didn't display my caller id so Ava (the first rep) gets 5 stars, the 2nd rep offsets this review to 3 stars. I'm still a bit disappointed (translation: upset) about my lack of updated website. Thank youI did receive a follow-up request from Namecheap which has not yet taken place, but as the follow up is greatly appreciated, I am amending my review to four stars.

Moksh was so patient and explained everything to me. Domains and websites are very confusing to me and he used simple terms to explain how it worked.

The Namecheap support is mixed regarding knowledge. Ian was extremely technically knowledgeable, patient and he solved an issue that an earlier support agent could not solve and told me that I needed to purchase extended laptop support.

Great Customer service, fast response, very helpful.

Jordan a.k.a JOJo was COOL BEANS!The most helpful person I've encountered on the costumer service world. Pleasant, funny and informative are just a few additives that come to mind.Thank you Jo Jo!

Timothy was super helpful and walked me through a procedure where other service providers simply sent me instructions to follow.

Friendly, helpful rep

Very helpful LIVE customer service, rep solved my website problem

Ted was great - listened to my question (and related story), and helped resolve the issue patiently and even with some humor. Thank you!

Very short wait time + knowledgeable and pleasant agent = great experience!

Hugo was so calm and helpful. Fun to work together with. He methodically worked through every glitch and at the end of a long call, everything was in order. Great customer service. Thamk you.

Jason was very helpful and did a wonderful job

My email was down. My passwords weren't working. Panic set in! I called the customer service line and spoke to the most helpful and precise customer service advisor, David. Issue solved.

The customer service rep was extremely helpful, efficient, and fixed the issue right away. Things will break down from time-to-time. As long as the company is willing to fix it in a timely manner, I will pay higher pricing for great customer service. Also, very helpful that the customer service rep spoke clear English as opposed to most companies today who sell out to offshore companies to save on the mighty dollar. Such a shame these companies don't prioritize "customer service" as a part of their business that should not suffer; equally important as marketing, sales, and development.

Go Daddy is Awesome

Namecheap has an excellent tech support personnel in Rowdie D. She is the very best you will ever work with - extremely sharp in supporting both Windows as well as MacOS devices!