Mis-sold a product. I contacted Namecheap to request an SSL security certificate for my website. The agent at Namecheap said that the website security package costing over £100 includes an SSL. Based on this I purchased the package. I went to my site only to find the SSL had not been applied. I called again the SSL was applied for a few days but was off thereafter. When anyone visits my website it has a safety message. This would not have occurred if an SSL certificate had been applied. Going back and forth to Namecheap for 1 month. Some representative say I have SSL others say Its not included in the package I was sold. There is no honesty. I am told an agent will call me back, a ticket has been raised but no one gets back to you. They have just taken my money without providing the SSL certificate I requested. Meanwhile my site has been down for 1 month without an SSL very unreliable. Just over £100 is a lot to loose for a service not received. I will be taking the matter further.

Namecheap offers so many options for businesses. I called customer service and Scott was amazing and patient. Great service all the way around.

The patience and the fact that the service guy went above and beyond for an old computer illiterate like me ??

My rep Omar was helpful and resolved my issue in a timely manner

Very prompt and efficient, make the process smooth and easy.

I was very pleased with the service, help and kind attention I received today. All credit to Gezza, your representative.

Clayton resolved all my issues quickly. He also answered additional questions not related to why I called originally which was great. I was very pleased with the service I got.

I had a problem, Josh figured it out. He was professional, courteous, and level headed the whole time.

Rowella was professional and knowledgeable and helped me solve my problem efficiently and expeditiously.She was also extremely pleasant, which made the call an excellent experience for me.

Anthony was extremely helpful! He handled the issue in about five minutes, contrary to your Namecheap chat help which was not a real person.

They have lost me as a customer. They still cannot recover my domain and their "guides" will give you excuses and tell you to wait (you will wait for nothing). Definitely would not recommend to anyoneUpdate: Namecheap has really gone to the pits. The company now sends a response like this pretending to assist and then silence. Again If you do not want your domain disappearing or locked after a nameserver change that was done by their "guide" and then being told to wait 7-10 days for nothing, Do not use Namecheap!

called in for a domain quote and also applied through the online form for exactly the same domain.Call in price 3746,- dollarForm price 48.000,- dollarStraight up scam.. Be aware

Literally hopeless. No customers are able to sign up to our site and after nearly 3 hours, 5 agents, still not able to resolve. Time to find another webhost, anyone got any recommendations?

Agents are extremely helpful and knowledgeable, if call disconnects they will make sure to call you right back.If your not tech savvy, it won't hinder you you, they walk you through step by step.Morgan was awesome!

Customer service is 1000% on point and the company is a very responsible one. Trust me I've dealt with a few unscrupulous ones.

I did not have to wait too long to have someone talk to me. He was cordial and effective in answering my questions.

Great costumer services. Highly recommended