Alexie at Namecheap is the BEST account rep I have ever encountered!

Please accept my sincerest appreciation for your hard work and exemplary service. It is because of exceptional individuals like you that "Namecheap" functions smoothly and efficiently, and the customers' needs are met effectively. Your dedication to your role serves as an inspiration to others, and I am grateful for the positive impact you have made on my experience.

Life happens. Customer Service Agent AMEY, Listening a Priority, Resolution a Mission, add in the Namecheap team behind the scenes,They Care !! Customer since 2013 who feels Valued Thank You

Tess was amazingly informative. I could tell immediately that she wasn't just a regular employee fresh out of the training program checking the system for answer. She knows her stuff, and very, very well. You guys are lucky to have her. Give her a paid day off or something. Let her leave early. Thank you

GO DADDY ( AS A WHOLE ), NOT, REPEAT NOT MR. DIAZ… WAS THE “MOST” DISGUSTING 4 YEARS OF DISHONESTY, MISLEADING, PASSING THE BUCK, KICKING THE CAN, WASTE OF TIME & “MOST IMPORTANT” LOST THOUSANDS OF ?? ?? DOLLARS / BAGS OF ?? . IT’S JUST A MATTER OF TIME BEFORE A MAJOR LAWSUIT ( S ). YOU HAVE “ ZERO “ SKILL IN WEBSITE CREATION-PERIOD. *OCTOBER 2020 to OCTOBER 2024*** ONE ?? IS TOO MUCH****GOOD NEWS TRAVELS FAST… BAD NEWS TRAVELS …F-A-S-T-E-R??

The Namecheap Guide stayed connected with me to ensure I was sure of my solution. PLEASE continue providing Exceptional Customer Service!

I had purchased a domain from Namecheap and the website plan from Shopify. However, due to confusion provided on Namecheap's website I had purchased a website plan from Namecheap. Using Namecheap's website plan didn't allow me to use shopify's website plan, therefore I had requested a refund after explaining the details to Namecheap's agent. He informed me that my order would be refunded in 7 to 10 business days. At the moment, if he would've let me know it was not allowed due of the policy that since I had requested for a refund after 72 hours from purchasing the plan, I definitely would have understand and therefore would have used the plan features and learn from it for the one month. Interestingly, Namecheap never gave me a reply so I had to contact them again. I contacted Namecheap several times after 13 days, 15, 20, 30, and 40 days... leading to my frustruation probably to go forever. on the 40th day after I had requested for my refund I was finally told that my refund wasn't allowed since I had requested it after 72 hours from purchasing the order. WOW. Then after I was informed that it wasn't allowed and after long conversation, the agent informed me to wait 24-48 hours. I waited and the next day received a reply telling me that it wasn't allowed due to the policy... I had informed Namecheap's agent that I would only accept the refund and no other benefits including additional time of the plan I had purchased. But it seems that Namecheap had enlongated the plan for an additional of one month. Well, during the time I was waiting for the refund I had haulted my acitivity on the e-commerce section and this is not necessary and is not adaptable to my current time. The system needs to change, or the agents, and ensure that proper communication is given to the customers who had bought Namecheap's products out of trust and the reputation it has, which would be perceived that the company would be logical and ethical. Providing a confirmation to the customer that he/she would be receiving his refund without proper knowledge is basically a lie in the customer's perspective. Giving the customer a time frame when he/she is going to receive a feedback and the customer isn't reached upon inside the time frame several times (+5 time), and having the customer have to mention to the agent again and again ongoing security check and details,, is not really giving respect to someone who had bought the company's products. Replying after over a month to the customer who had in the beginning been confirmed regarding the approval of the refund in less than 10 days and who had several times contacted the agent and was told to wait, that refund is not possible is definitely not something you can expect someone to be entirely patient about. This is Namecheap. The people, the agent, the system is what the company represents. If all goes well, well ook. But if you have trouble and want help from Namecheap, be mindful that it won't be smooth. Do not trust the positive reviews too much. Go with the 1~4 star reviews and see the facts.

Fast and walked me though to resolve my problem

I switched to Namecheap for my website hosting to save $50.00 several months back. I called Namecheap today to inform them my website was hacked and found out it has a virus. Namecheap stated that they can remedy this issue for around $230.00 as this is a security issue not included with webhosting. As a result, I will simply let all my services with Namecheap expire and move my business elsewhere. Simply sick of all these hidden add ons that I had thought were standard and included with hosting.

I woke up this morning, and I finally had enough with my email accounts. I called Namecheap and spoke with a young lady although I had a very difficult time understanding her. I think between the two of us really messed things up. I called back later in the evening and got very lucky. John answered the phone and through several steps we were able to get everything back up and running!

I get very little contact from Namecheap.I would like better communication in regardsto my renewal cost and when it is require.I little heads up would be appricated.

The consultant was extremely polite and patient as well as being efficient and on top of the problem with several suggested solutions.Several solutions were tried before the problem was solved, but still only took minutes.

Barry, the representative, was excellent, professional, competent and personable-the perfect agent!

I was lost as I’m new to building my own website. Accidentally cancelled everything and it looked wiped out with nothing on my site. I was in tears. Jon and Mike were able to undo my mistake and put back together. Forever grateful. Thank you for your compassion and time spent working through this fiasco

They are a very professional and an easy company to work with.

Had a great experience with Silvana, I wanted to get car checked over before I bought it and she recommended Bosch mechanic in close proximity that they had no affiliation with. The mechanics gave me a detailed description of minor problems the car had and Silvana had them all fixed up. Thank you Silvana

Rasen of use and phenominal customer service!

Great customer service! The support person, Fred, took time to explain and process my products. Thank you!

Customer service with Warren was great. He was super helpful and had great understanding of the products and pricing. Very affordable and an easy platform to use for our website and emails.