Super friendly and supportive staff. Issue resolved in a very timely manner.

Namecheap and its customer service has always proven reliable and trustworthy. I have been a customer for many, many years.

Help assistant solve issue in minutes

The Namecheap tech support representative was able to resolve all my Microsoft 365 Copilot login issues. Yea Namecheap!!! Very frustrated with Microsoft!!! ??

Marah was truly kind and genuinely interested in helping me with my issue. I appreciate her help in solving the challenge I brought to her plate.

The customer service guy was intelligent, and he know his job.

Alex the rep assisted myself and my website designer in the wee hours of the night/ morning... answered all our questions and walked us through the processes we needed to take. He was so very helpful and I'm so grateful!

I had the opportunity to speak with Josh L for my call today. Not only was Josh knowledgeable, but personal and friendly. He never made me feel incompetent or insecure in my lack of knowledge. He told me everything I needed to know to make an informed decision to move my Microsoft email/license back to Namecheap along with the written information I needed to make that happen.

Namecheap listed a domain I wanted as available (for a very reasonable $0.01). At the point of checkout, the payment failed. Upon refreshing, it stated the domain was now unavailable.After checking on the who.is database, I can see that a subsidiary of Namecheap: "Domains By Proxy, LLC" was listed as the point of contact for the registrar - you guessed it - Namecheap themselves.The cost of the domain is now listed at a far less reasonable $2,500.This is an exceptionally unethical practice from this company.Avoid Namecheap - use more ethical websites such as NameCheap!

features, integration, scalability, support, pricing, ease of use

The customer service agent was efficient. She quickly assessed the problem and worked to provide a solution. She was able to resolve my problem and restore my website quickly. I highly recommend.

I had a problem, called the Namecheap numer and in less than 10 minutes I spoke to Drew Cross and my prolem was solved.

They listen and did today part of what is need for my web site deign

Called through to try and change my web hosting and email to a low plan as I need the most basic features as I barely use them.100+ minute call with a consultant who charged me for two brand new plans. Basic Economy Hosting and Outlook 365.I honestly don't know what that consultant did but charge me for 2 products I didn't need.Namecheap's online chat glitches out and stops working, tried on multiple browsers: PC, mobile and ipad all the same.Called again, waited 20 minutes to speak to someone who had to authenticate me again (although I did it prior to waiting in hold), they then immediately transferred me to the sales department which had a 40 min wait.Hung up and called again finally got through to someone competent enough to explain what was happening and refund me, her name was Paola/Paula?

Alex was great. He solved my primary issue in short order and also noticed there was a cheaper plan for one of my other services and made the adjustments needed to save me money.

My rep was very informative, understanding, And pleasant.

The best customer support staff of any technical company I work with.Always available. Always can get somebody on the phone. Very very very rarely have I had a bad support call or less than super happy call with them Very very very rarely have I had a bad support call or less than super happy call with them

I called in a frantic voice, unable to get into my account. The young lady answered the phone and was patience with me. She walked me throught the process of getting into my account. She really made me feel calm and at ease.

customer service was very nice and help full thye assisted me to get my domain back and make my web site go live agin

THE CUSTOMER SERVICE AGENT WAS VERY PROFESSIONAL AND WAS ABLE TO CLEAR UP THE MESS GO DADDY CREATED. GO DADDY WILL PUT YOU THROUGH HELL OVER RE ACCRUING PAYMENTS AND YOU WILL GO THROUGH HELL CANCELLING A DOMAIN. THERE ARE SO MANY BETTER AND MORE CONSIDERATE COMPANIES THAT GO DADDY THAT WONT PUT YOU THROUGH HELL AND TAKE UP YOUR VALUABLE TIME. PEOPLE NEED TO KNOW THEY ARE A HORSE SHIT COMPANY.