If you need help please ask for Jonathan. He was so amazing. I try to completed a website on my own, but I surely did not know what i was doing, but he jump right on in and help fix my mess. Thank you so much

From Overwhelmed to Fully SatisfiedI have been having issues with my Namecheap account for quite some time now but this time around at was super urgent. I was trying to handle an upgrade and just get into my account. I got overwhelmed so I decided to call Namecheap. Firstly, I got through so quick! I was so impressed. Then I spoke to my agent Jordan. She was so patient with me even when I expressed being overwhelmed and I asked her to go over one process over and over again. Honestly the best service I have received in quite some time. Jordan deserves a raise, an award, a bonus...all the things. EXCELLENT SERVICE!

The representative Quinton was very helpful and saved me from a situation that could be costly and damaging to my business. He saved me lots of time , money and anger, ignorance is not always bliss and knowledge and execution are paramount. Thanks again Q!

Sofia was awesome. After calling twice and speaking with different associates she was able to get me back into my account without having to go another 24 hours without my emails. So thankful to have been able to get her on the phone call and assist me. Great job Sofia give her a raise already.

I initially bought a domain in auction. Paid for it and was waiting for the transfer of the domain. After 22 days and several emails the domain didn't reach my account. I received a confirmation of cancellation for the transaction from a staff member. I then started looking for an alternative domain for my self elsewhere. I found it and paid for it. Two weeks later I enquired regarding my refund only to be told that I won't get one and that the original domain was now coming to my account. In out of pocket now and they don't care. I will advice all of my clients to move away from this host. Untrustworthy and dishonest.

Go Daddy is very helpful and walks me through what I need to do for my website. I have no clue what I'm doing and they are awesome.

Goore wild and free

Great support, reasonable prices.

The support staff quickly determined my issue. They walked me through the steps to address my issue and didn’t make me feel like an invalid despite my ineptitude. Much appreciated. Thanks!

Happy with the support team. Very helpful. Fast and efficient.

I have had a deeply disappointing experience with Namecheap. This company lacks integrity and has proven to be untrustworthy. They seem more interested in pushing their products than genuinely supporting their customers’ needs. I faced challenges trying to speak with a live representative—they are hard to reach, and when I finally did, it was not helpful.Despite my reliance on their services for my business, they canceled my services without warning, notifying me only by email. Reaching out to resolve this was fruitless, as they responded with more automated emails instead of real support. If I could give them zero stars, I would. Namecheap has truly let me down and I wouldn’t recommend them to anyone seeking a reliable partner for their business.UPDATE: November.7th 2024Namecheap claimed they sent an email in response to my complaint—no email ever arrived. This is just another example of their failure to follow through. Enough is enough.UPDATE #2No, it hasn’t landed in my junk mail. I have been receiving emails all morning from others. Just wanted people to realize the unprofessionalism and integrity issue Namecheap has. Namecheap cancelled my service with an email then not being able to speak with anybody then going through trustpilot to some phantom person that says they sent me an email should make a statement.No, I haven’t received any email from Namecheap or trust pilot. I have from others that want to do business with me, but unable to do so because of Namecheap.I’ve transferred my domain to another hosting provider. I will have to wait up to a week for it to occur. People should take notice to Namecheap‘s customer service.Warning About Namecheap’s Customer Service ExperienceI want to make others aware of the poor customer service experience I had with Namecheap, which I find reflects unprofessionalism and a lack of integrity. I found it almost impossible to speak with a real representative. This level of service prompted me to forward my experience to New York State and federal regulatory agencies that handle consumer protection. To the BBB also. I am sharing my experience to warn others and encourage them to think carefully before choosing Namecheap as their service provider.Consider this a cautionary note for anyone considering their services.I have already been told through the first email I received days ago that I will not be compensated in anyway for services I had already paid for in advance. I’m moving on so should others from nodaddy.Good Riddance Namecheap.

Precise and Clear instructions from "Fast Talking Erica!"I had accidentally created two accounts and she merged them both in a couple minutes.

I am extremely glad for the quick service. And I admire the professionalism. Thank you for understanding and support ??

Go Daddy is easy to use and reliable.

I had a fantastic experience with Daniel H. He was incredibly helpful, knowledgeable, and efficient. His positive attitude and problem-solving skills made the entire process smooth and stress-free. I'm truly impressed with his customer service and would highly recommend him to anyone!! Thank you Daniel!!

Once again, the consultant at Namecheap was really helpful and informative. I'm very happy with their services and products.

great product, easy to use

Customer Service Rep was very kind, polite and helpful. Thank You!