The customer service department is knowledgeable and professional. Great job!

William was very helpful and friendly. He spoke in regular language no geek babble which would have been above my level. He was patient.

This company has went downhill ever since they started transferring calls to other countries. They have the WORST customer service now. Representatives make promises and don't keep them. Find another company, Ionos offers the same services and they are cheaper! I'm moving all of my domains and websites away from Namecheap.

Excellent company with exceptional employees!

I had a great experience in making the website, publishing it, and editing the website as needed. The website ended up having a cookies, banner that was not coming off of the screen, and upon calling customer service it was resolved very fast and I am fully satisfied. I would totally recommend it to anyone!

Kelsie was AH-MAZING! She was able to diagnose the problem and worked with me to fix it. She was very gracious and persistent—I was very lucky to have her assistance and would recommend her to anyone.

The rep Morgan was kind and patient. He walked me thru to success. Grateful

Great customer service and efficient help. The issue was resolved quickly

I called in to gain access to my domain that an outside marketing agent took over. Jessica assisted to guide us and she also provided excellent knowledge and time to direct us with options.

Namecheap has the best guides. Stellar customer service over the decades. Rock on.

Because the suppot engineer understands that we are not experts. Our company is small and lack of speciallist on the websit. We are manufacturer for a novel tech - we have to focus on that.

Too Controlling

The representatives have always been extremely helpful with updating my website

Called in with email issue, quickly solved problem

Don’t use go daddy..it’s not user friendly, hard to edit site, horrible email set up…you must have to be super experienced to use this site. Try another

customer rep was knowledgable, patient and understood what i needed. he went the extra mile to ensure i had the answers i needed.

I have never had an unsatisfactory call or conversation with a Namecheap representative. They are polite, well informed and professional. I have been a Namecheap customer for decades -- that, in itself, says it all.

Everything got resolved in a timely manner

Extremely helpful and always knowledgeable.

I am beyond frustrated with Namecheap and their unethical practices! They hold your domain names hostage and deliberately withhold the transfer codes. This is NOT due to late payments, and the domain’s registration period is still active.Namecheap hides the AUTH codes and forces you to call for assistance, only to be met with agents who try to upsell services. When we clearly stated we weren’t interested, the agent’s attitude immediately shifted to dismissive, and we were promised the AUTH code would be sent. But nothing came.I called again and was outright lied to. The agent claimed it could take up to 7 business days to receive the AUTH code. This is an outright lie and part of a deliberate attempt to block us from transferring our domains.We’ve already lost one domain due to Namecheap’s deliberate inaction—after two months of calls and emails, we still have no solution, just a lost domain. Now they’re doing the same thing with this domain.The AUTH code should be provided almost instantly, but instead, we’re given excuse after excuse, like "it will take time" or "another department will contact you in 3-7 business days."These practices are borderline criminal! We will not stand for it any longer.