i always love you, ehekk??

Technical help is poor, I was asked to change a password to try and resolve a file upload issue and I have been locked out of my website ever since. Nobody at go daddy has an answer how to resolve it. It took almost 3 hours on the helpline to get me into a worse position than I started with. I gave up

I have been a customer of Namecheap for nearly 20 years, and for most of that time, I had the service of an account manager. I used GD for Domain registrations and sales. I had the benefit of a free Domain Discount Club Membership.Without notification or authorisation, I was charged $479:76 on the 14th of September, 2024. I contacted support on the 15th of September, and the agent (name withheld) agreed to cancel and refund the payment and explained I would no longer have the benefit of DDC free going forward. I also discovered I no longer had an account manager.I heard nothing and, therefore, contacted support again on September 23rd. Again, the agent confirmed the transaction had not been cancelled but, this time, assured me that they were doing it at this point .com renewals had jumped to $21:00 from $12:00.I contacted my CC company and filled out the forms to effect a chargeback.On the 16th of October, I received a GD email to confirm the payment refund and asked me to supply an alternative payment method. I had already decided it was time to say goodbye to GD, and domain renewals are now managed elsewhere.Today, I still haven't received the refund to my CC. I've written to the CC company asking why. Getting support from outside the USA is not that convenient; it takes time and patience and usually involves dealing with someone in Asia. In my opinion, GD is focused on new retail clients, and the established clients are no longer important. Taking a first-time payment without either notification or intentions is not acceptable, and I wait almost two months after this incident to get my $479:76 refund.

AI can't handle chat support. It is besically like searching the web.

Great customer service ??

Customer Service at Namecheap UKOn calling the helpline I got straight through to an actual person (I didn't get 100 options & questions from a recorded voice)! The representative was patient, thoughtful, and solved the problem (even calling me back in Kenya as I was on a long distance call).

Very knowledgeable, helpful and friendly customer service staff.

Michael was phenomenal! Thank you

For the past week I've been receiving a stream of spam from foundrybrands.com, a site registered with Namecheap. I have reported every single one of these to Namecheap and received a standard acknowledgement for each report, but still the spam continues.If you can't stop it, tell me why. If you can stop it, stop it.Owners of other domains registered with Namecheap might fear that they'll be blacklisted if their domain is associated with this anti-social and criminal activity.It's disappointing that it took a post on Trustpilot to get an explanation from Namecheap, when all my previous reports to them have received nothing but a standard reply. Seems they're more concerned about how they LOOK than how they DO

The customer service representative new what to do and wasted no time to do some other pick or try to retain me as a customer.Very, very professional.

David from customer service was great thanks to him I was able to get everything done very nice awesome person guided me through the entire call and we got it done. thanks David1064

Acct manager was professional, knowlegeable, and took time to explain steps in non-technical ways

I need to wait the five to seven days to confirm all is good. This rep. did everything I could ask for though.Kind, knowledgeable, detailed, and clear.

Yes the company help me to set up my domain and has a good costumer service

Very helpful and resolved quickly

Eric who was a representative of Namecheap, had helped me to resolve the domain and hosting issues. I really appreciate Eric's professionalism, patience, and courteous.

I was actually able to speak to someone. Fabricio was fabulous. Very helpful and competent.

Having a real person to talk to and manage my account is very reassuring. It gives me confidence that this side of the business is taken care of!