Christine in customer service was an absolute pleasure to deal with .

Generally they have a solution in place for just about any budget and any skill level.I was asking for a migration from wordpress to wordpress for a site that is still up and running but needed to go to a new Domain. They made me offers from $2 to $5 to $200. I decided that we needed the $200 migration so I can get to work faster and actually learn Wordpress in the process.

trash company, trash supportedit: Replied and lied about their attempt to contact me to resolve my issue.

Poor communication when I address a big problem. Never resolved it or explained why it couldn't be resolved. I addressed this problem with management and they never responded. I mean every department. Spent 90 minutes on chat with customer service only to be told the problem has no solution and no explanation. My online store used to be able to offer International First Class through Namecheap. Now it won't even come up as an option anymore. USPS still offers the option but Namecheap's interface won't show it as an option to my customers at checkout. The cheapest option it presents is International Priority Mail and that's too expensive even for small items. I have lost a lot of sales to abandoned carts after customers saw the lack of cheaper shipping. You used to have it. Why is it no longer there? It's not a problem on USPS's end. It's yours.

The efficiency (timing) the issue was resolved

Great customer service!

Armando was professional, friendly, helpful, knowledgeable and able to help guide me with what I needed to get done.

customer support representative was very helpful and knowledgeable.

The representatives were so nice and reassuring , they resolved my issue ASAP, and I felt a sense of trust with the whole crew who helped me thank you god bless the team

The Namecheap guide I spoke with helped me navigate a renewal issue quickly and courteously. Gio even offered human concern about my well-being. He is an asset to your company.

I have been with Namecheap since the 1990's and appreciate their customer service. If I have a problem, it is solved on the first call.

Frejya, the customer representative did a great job in helping me resolve a billing question. She was quick, friendly, put me at ease and handled it all with a great professional attitude. Couldn't ask for more.

Namecheap blocks domain transfers away from GD if they value your domain at $100US or over.Their CRON is unpredictable and unreliable, and the Guides are buffers to waste your time.

Very professional and knowledgeable and was able to fulfill my request!

Ted saved us! He went out of his way to help us. He was kind, sympathetic, personable, and actually helpful. He got our business back in business after a series of unfortunate issues and goof-ups led to our email being turned off. He should be in charge of training all customer service reps everywhere. His co-worker in Account Recovery was also excellent and helped us get sorted out faster than we thought possible. I don't know their name, but I know they're also our hero.

affordable domain and responsive customer service

Big mistake quickly corrected by Customer Service. I made a mistake using some of the Namecheap tools and removed my website. After working with the customer service representative, she was able to reestablish my website and get me back up and running within 25 minutes. LIFE SAVER!

I like how helpful you try to be, but I can't list any of my products, because something's wrong. It looks fine on your end, but it's a different story on my end. My page under Trendy Items says page unavailable. I'm not able to list anything. I'm starting to get frustrated with the whole thing!