Julien was great and very helpful during our interaction. He could reply to my questions and bring me a solution. Thx.

Customer service is really good. You get to talk to a live human being!

Erwin Joshua was really helpful in helping me resolve my website issue

Great customer service, highly attentive and great conversation.

Raj was kind, courteous and professional. Assisted me immediately.

Great after sales service , very professional, clear and precise. Thank you .

Carlos helped me without question and without fail. He was excellent and professional as expected. He solved the problem in less than 8 minutes without any hassle.

Excellent direct customer service with a live person !Quick and responsive.

I had my website built by Namecheap. They were diligent, with follow-up, step by step guidance. They have really good customer service.

The representative is helpful, but you'd better to describe issues clearly.

I called to resolve a first-time log-in problem. The agent was very helpful and spent time explaining everything. He gave a first-class service, knowledgeable and friendly. I would recommend them to anyone.

go daddy took care of my issue quickly and he was very polite and professional .

Nice, accurate, solved the problem. Agent was great and patient

Ranier helped me cancel some domains and add others, change my billing and my contact information. He was patient, kind, knowledgeable, easy to work with. He showed me how to do all these things. I could not have asked for better help.

Richard was calm and professional

My issue was with signing into my account. I also have issues with canceling a previous account ( doctorwigginshair) . Your representative was very helpful with helping me, although I still have to end the doctorwigginshair account.

Live technical support was readily available, and very knowledgeable; he guided me through the possible options, helping me settle on a very cost effective solution to my particular problem.

The worst customer support I have ever encountered. We are a web agency and host 15 client websites with Namecheap including emails and domains. Recently we had a client that was using a different host, we migrated and we noticed instead of it being the https:www url it was now just https:// and also did not have a trailing / at the end of each url. Namecheap then made us pay for wordpress premium support, they fixed the issue and it was running at https://www with a trailing slash. However now we could not login to wordpress, it would just redirect us. We reach back out and instead of them fixing the login issue, a new support member named Natasa reaches out and says they fixed the issue. Guess what they did? Just removed the www and the trailing slash, so now we are right back where we started. Instead of fixing the issue, they decide to just revert the changes. The level of incompetency here is absurd and we are highly questioning if we should just take our websites elsewhere. It also does not help that the premium WordPress support team has no phone number, and only communicates through email, so now Natasa has essentially messed up our rankings for a 2nd time by reverting the changes, and we have to wait another 2 days. .

I had an incredible customer service rep, Vishalraj, who not only solved my problem but took care of it immediately. He told me about the black Friday deal on my email address. I reduced my monthly price by over than half by paying an annual fee. I was paying $26.98 monthly and am now paying $13.10. Thank you!!!

Very helpful representative. Quickly worked through the solution and was very communicative along the way.