The support services are very poor. Every request, such as changing DNS, updating phone numbers, or emails, takes more than 48 to 72 hours. other services take less than 30 min. And I am not getting OTP by phone most of the time so I have to call ISD and they said without OTP they can't help.

I've used Namecheap for years for websites to sales in person. I guess because I didn't use the pos system enough they deleted my account for inactivity but still allowed me to take a $193 payment on 2/18, I noticed an issue when the payment didnt hit my account like normal, so went through all the paperwork again to reactivate my account. Was told on the phone that everything was done and looked right but the application was under review and they could tell me anything I just needed to wait. I just noticed (3/1) they voided the payment on 2/26 after my application has been under review for almost 2 weeks. I don't get it, I've been setup with them for years. Now I have to track down the customer and hope they make the payment again. Not to mention the web page prices have gone up 33% a few months ago, from $35 to $45 with no warning. I'll spend more money with another company vs ever doing business with Namecheap again. They want to make taking payments a nightmare and increase prices that much on the webpages, it was $30 at the end of 2023 so a 50% increase in a years time is ridiculous.

Long wait time for customer/tech support. Rude associate, most are more focused on sales.

I beg people to avoid Namecheap all service. I had same problem like their hosting service is the world poor ever. As a developer just to install any cms demo it wont work, you can not develop code. They provide cheap server as always. Try to use hostinger, namecheap.Can I complain to stop this poor company to somewhere so that they can not provide poor server to people? Any idea?RegardsWordPress developer

?? Namecheap is a Scam – Terrible Service & No Refund! ??I had an awful experience with Namecheap. I paid $62.56 for hosting + $12 for Namecheap AIRO, which never worked. My website was constantly slow or completely unresponsive, making it impossible to run my business.Despite multiple issues and severe inconvenience, Namecheap refused to refund me, even though I couldn’t use their service as promised. Instead of helping, they ignored my concerns and left me with a non-functional service and wasted money.This has slowed down my business, caused unnecessary stress, and created serious disruptions. Their customer service is unhelpful, and they take no responsibility for their unreliable hosting.I highly DO NOT recommend Namecheap to anyone serious about their business. This feels like a scam, and I strongly advise others to look elsewhere for reliable hosting.

Namecheap Website is everchanging (in a bad way), so despite of years of using it, I'm still lost within the menus and options. The main reason is that it is bloated with advertisements and suggestions. So it feels more a marketplace than a website for managing your domains and hosting services in my opinion. As I'm paying a lot of money each month, I'm amazed how hard it is for me to wander their labyrinths in order to get my simple needs met. I'm often calling them directly for simple tasks, but often it stays difficult to get what I need, and it happened that the tech team messed up with my settings instead of helping me.

The instructions don't match what is actually on the Namecheap portal

I hope everyone takes note of this review, because we have had a lot of bad experiences with Namecheap.By providing your card details, the company will withdraw money from your account whenever it wants.We have a website with photos of cakes, we created this website for our clients 2 years ago. Without any consultation, Namecheap charged us 262.80 CHF on the day of the website renewal 28.02.2025, which should have been only about 26 CHF.Of course, I reacted immediately and complained.What does it cost so much, because this is not a new website, but just a Website renewal one!We didn't ask for anything new, we're using just our old website.Referring to the addition of a new package, He wanted to explain that we had requested a new package. The chat person was Arundhati G.Even though I said that I had not received any requests from Namecheap and that I wanted my money back, they fell on deaf ears. They wanted to close our website by refunding the money.They couldn't even send me an email confirmation that our money would be refunded.A big scam company! This is not the first time they have scammed me! Gang of thieves!I have taken the necessary steps to recover our stolen money!Untrustworthy company, you should not collaborate with them!

Warning about this company. You now want customer service. Try having there system tell you that you will be on hold for an hour. Go someplace else. Do not use Go daddy. I am taking every domain.Every other business I have with them and leaving there company. UPDATE: Even thought the wait time was long , which it never used to be, in the morning, Once I got through the rep helped me with an issue that I could not get answered from Wix and solved the problem. The bigger issue is that these global companies do not want to spend the money on customer service, like on wix which is practically non existent and the Ai does not give you correct directions and Will not let you speak with anyone or connect you with live chat. 1.5 hours trying to get an answer from wix and trying to contact someone to get a correct information as to how to. This is what go daddy helped me with. Finding where to go to have what should have taken 1 minute vs the 1.5 hours of bull from Wix Ok , Maybe I will not leave go daddy after all. !

I recently discovered that Namecheap had automatically added protection plans to my domains during their renewal—without my knowledge or consent. I did not opt for these extra services, yet they were included in my bill, increasing the renewal costs unexpectedly.If you're using Namecheap, I highly recommend reviewing your renewal invoices carefully.

Cannot get any one to answer the phone ever. Been on hold for an hour and 55 minutes. They are ridiculously understaffed.

Better off going across the street horrible service rude disrespectful employees then the manager had the nerve to back up their reckless and offensive behavior I will contact the higher ups and most definitely want my money back they really I can't put 0 stars that ain't option ??

i want the subcsription cancelled.i used it once and am deducted each month.i need my funds refunded

The company is going downhill way too fastI have been a customer for 10 years and never seen that bad customer service before!Everything started last year as apparently they moved their customer service overseas and you get very beginners level support with no resolution to any complicated case plus you waste hours on the phone.I moved already some services to another provider and if they continue like that I will be moving everything this yeartoday March 3, I called for support 3:19 pm Eastern Time and their dashboard was down so they couldn't assist meWhat a joke that the host service cannot keep their website up.If you don't change whatever you have done in the past year I assure you that you will run out of business soon!!

Namecheap resells domains in a way that I consider illicit, demanding excessive payments to release them. Furthermore, their customer support is useless, with generic responses and a lack of solutions. I do not recommend Namecheap if you value your online presence and fair treatment.

I was annoyed at unwanted renewals for Microsoft 365 and the associated charges (three on one domain, which I didn't want in the first place) and the guy who helped me took care of the issue quickly, got the billing team to make the adjustments, keeping what I wanted and removing what I didn't, and got me the resolution I was looking for - all in relatively quick time. I was pleasantly surprised, because customer service isn't usually that smooth when it's about billing. Namecheap has always been pretty good with service once you reach somebody.

I am experiencing difficulties participating in domain auctions. Although I have a paid subscription, the issue persists. Additionally, I am unable to sell my three premium domains at their respective market valuations..CUSTOMER - ID : 25271992

Producst are great and customer service representative wes very helpful. Waiting time though was almost unbearable.