Malia my Namecheap Guide was very personable, knowledgeable and patient with me. I have 13 domains and was overwhelmed when I called. She noticed the confusion and offered to help clean up my accounts to simplify things for me.She also offered me additional solutions to simplify my accounts so I can save money in the long-run.She was extremely pleasant to talk to and made me feel very comfortable.

After having some difficulty with my website,Shawn my representative really worked his magic and assured me that everything word be restored and fixed within 72 hours!!!I thank God for working through Shawn to get it all resolved!!!Thank you again

Namecheap is the largest domain registrar in the world. There discount domain club is awesome, which comes with lot many tools & courses. Really recommended.

Quick and complete. Michael was sure to understand my question and explained the answer thoroughly. Very glad that I called.

My experience was made wonderful by the awesome technical support I received.

Great service from Namecheap team. They are always helpful and professional. Lloyd helped me with several issues and was very patient with his time as well as many others. They all help. Highly recommend Namecheap .Casey

I had several technical issues I needed resolved for upgrading/transferring to a WP hosting site.My concerns were whether Namecheap support actually understand the technicals involved, such that I could talk tech and get resolution.The short answer - ABSOLUTELY!I had to engage with 3 different support staff for 3 separate issues on different days/times. All 3 were perfectly knowledgeable and highly proficient.In other words, Namecheap support has always been excellent for handling issues with someone who is also tech knowledgeable.

No one at Namecheap can or want to me help me to stop an auto renewal at expiration date. Been trying to get it properly done for months at no aval. The only option they left me is to call my bank to flag the future unauthorized transaction and stop it, as I can't even remove my credit card from the account. Other issue is that they have been turning back on auto renewals for other products that I had already turned off, If I hadn't been paying attention, I would have been charged for something I no longer wanted,

It is unstable, controls get off almost every sunday.

I never received my domains I paid for Lisa cancelada It's been now 8-2024.I have never been a business.Lisa cancelada PO box 122Grapevine TX 76099.Been in Texas since 1987.Congress.Everyone used domains for business. My family.Thank you.Real cancelada.So I had people ruined our reputation. Stuck nasty videos. Because Congress didn't update there Data. 1900. England. Obama. Kardashians. Americana.India. Africa. Shame on you all. I am proud American. We never lived in California.Everyone make sure you protect your name ?? you life and reputation.Leeza

MOWING A NEIGHBORS YARD AT 7:15AM ON A SATURDAY!!!!!!!!!!!!!!!! NO CONSIDERATION WHATSOEVER!!!!!!!! Last Saturday I called the company to complain then today they are right back at it at the crack of dawn!!!!!!

I am an agent of EntanglementBooks.com My experience with Namecheap has been so positive that I am eager to share my story. I LOVE GO DADDY! I especially love that for my specific use of apps, Namecheap is one of few companies that still offer 24-hour (human) support, which is what I require giving that I am working with a disability that requires "audible" instructions and patience as I implement the instructions.My most recent experience was this:Miles, was extremely positive, patient, articulate, and professional. After verifying my account information, Miles walked me through the transfer process from one Namecheap, account to another with such precision that I am able to now do it alone. :)We, at Entanglement Books, love Namecheap!

Not many Tech companies have 24 hr support with native speakers. With such I was able to resolve an issue that determined whether I was going to stay with Namecheap or not. I’m staying.

Ana was extremely knowledgeable, helpful and supportive. She was patient with me on a Saturday morning, and I very much appreciate that. I’m a holder of multiple Namecheap domains, and she even took the time to suggest a way that I can save $100 dollars a year on my subscriptions.

Namecheap provides great products for your business and personal needs. Affordable pricing and excellent customer service.

Representative was helpful with my questions and concerns. I don't agree with their pricing, and they charge a redemption fee of $100 if you let your domain expire.**In response to the Go Daddy reply. Fees should be made clear to customers. As many domains as I've purchased throughout the years, I have never heard of this.

Likes:What I Like:24/7 Support: Namecheap offers round-the-clock customer service, which is incredibly valuable for resolving issues at any time of day.Knowledgeable Representatives: I've found that the support staff are generally well-informed and can provide detailed assistance for various technical issues.User-Friendly Resources: Their website includes a comprehensive knowledge base and helpful tutorials, which can be beneficial for self-troubleshooting.What I Dislike:Long Wait Times: During peak hours, it can be challenging to get through to a support representative quickly, which can be frustrating when dealing with urgent issues.Inconsistent Solutions: While some representatives are excellent, others seem to provide less effective solutions or unclear instructions, leading to a less reliable experience.Upselling Tactics: I’ve noticed that the support team sometimes pushes additional services or upgrades, which can feel more like a sales pitch than genuine help.Overall, while Namecheap’s customer service has its strengths, particularly with 24/7 availability and knowledgeable staff, there are areas that could use improvement, such as reducing wait times and ensuring consistent, clear solutions without the upsell pressure.

I am upgrading my score from 9/4 because I did have a good experience with a US rep last evening. The response from Namecheap asks for a reply but I do not know how to do this. Namecheap was great five years ago and beyond. I have recommended them over the competition, but not today. The reason is that customer support, accounting and auto-renewals needs review and changes. I used their new Chat since it was 1.51 hours that I was on hold for support! The person hung up on me during the chat without resolving the issue. There is a US cust. service woman who I've gotten more than once who really does not care about the customers. She's downright mean and impatient, will cut you off in mid-sentence and plainly tell you, there is nothing we can do- and then, if you call back and get someone else, they help you. There are a couple of men in the US who are awesome. The tech support in the Philippines is better than US support (which is a downgrade.) The connection to the Philippines is not very good. The accounts dashboard does not state the "item" that you paid for without cliking into an invoice. If you print off a spreadsheet for taxes, the items are also not listed. When there are several company websites and products, those expenses can fall inline under several businesses for tax-purposes. I have 50 domains, a Virtual Server, several WordPress websites and have other products.

Today working with Russel of Namecheap he resolved a gnawing issue with old domains and emails. After this he showed me how to get onto the new accounts and operate them successfully. The best customer service rep I've dealt with in 8 years