The customer agent, Wayne, knew instantly what remedy was required, provided the right details, patiently waited till I fulfilled various tasks and resolved my questions after.

Very nice people to work with. Very personable and professional.

Extremely Disappointing Experience — Avoid Namecheap!I signed up with Namecheap for a domain name in February 2025, thinking I was in good hands with a well-known provider. I changed my mind just five days after signing up and promptly canceled my subscription. I had read their policy beforehand, which clearly stated that annual subscriptions could be canceled within 30 days for a full refund. So, I assumed everything would be straightforward.After canceling, I received a message saying the refund would take about 30 days. Fine. I waited. When 30 days passed and no refund appeared, I called customer service. I was put on hold for over **two hours** before finally being told that the refund was “in process” and would arrive within 10 more days. Again—nothing.I called back multiple times, and every single time, I was put on hold for hours. It honestly felt like they were doing it on purpose, hoping I’d just hang up and give up. Each time I managed to speak to someone, they repeated the same line: “It’s processing.” Eventually, I received an email saying they would not be issuing a refund at all.When I tried to escalate and speak with a supervisor, I was flat-out denied. I felt completely ignored and dismissed over something that should have been so simple.This entire experience has been deeply frustrating. What started as a basic refund request turned into a long, drawn-out ordeal with no resolution. I feel scammed and misled by a company I thought I could trust.**Please think twice before using Namecheap.** If you've had a similar experience, I strongly encourage you to share your story and help expose how poorly they treat their customers. No one deserves to go through this kind of hassle over something so simple.

Virgilio was very helpful and courteous in helping me resolve my situation.

I called with an issue and was understood the first time I explained my problem and Miguel resolved it quickly and efficiently.

As a new small business owner, I have had to learn a lot of new things to prepare my company for launch. Namecheap has made this process so much easier because I feel like I have an entire tech team on call. Their patience and courtesy are rare in a digital age and it’s why I have no problem making room in my budget to stay a customer.

Go Daddy have been supportive and helpful since point go 5 years ago. Really happy with their service and advisors. Every person I have spoken with has been a great help and walk me though all things. Called them twice today and Matias in sales and Neal in tech support both great. Highly recommend ????

Extremely friendly and warm staff who take the time to thoroughly answer all questions and concerns. Thank you.

I just wanted to give a big shoutout to Cal from Namecheap customer service. He was absolutely awesome—very patient, kind, and incredibly helpful throughout the entire process. Customer service like that really makes a difference. Thanks again, Cal!

It is a streamlined experience. From searching for a domain to customer support after setting up shop, everything is smooth.

Go Daddy great product for my email, domain, website and the tech staff is amazing and very helpful.

Another quick and helpful call with the Namecheap team.

Always very helpful. Been suing their services happily for almost 20 years....

Ive heard of the web site before this is all new to me hopefuly it will work out for me keep up the good work.

After opening several successful firms, CEO of m last for 38 years, my experience with Namecheap is really top notch. I remember building my very first web site myself many years ago with them. As I just stated to my representative at Namecheap, it is my opinion THE BEST customer service I have ever received at any organization.

Thanks heavens there is a tech company that provides telephone customer service!

Fabulous customer support even on complex questions!

resolved all my issues