I was having difficulty navigating my renewal online, but I was quickly able to get in touch by phone with a REAL person, who was very helpful and resolved my needs very quickly!

Michael was attentive to my needs, listened to my concerns and provided helpful solution to get me going

Wandar full

PURCHASE ANYWHERE ELSE!!I WISH I COULD RATE Namecheap LOWER THAN 1! Customer Service is absolutely a joke. Typical large Company mentality - they have millions of customers paying them so there is absolutely NO motivation to treat any one customer well as they have millions more behind them!I looked around at a few possible domains but did not decide to purchase them - only added them to my cart to review and consider later. Immediately after closing my browser, I received a promotional email from Namecheap offering a 25% discount off any new purchase. SO I took the "bait" and completed the purchase of the domains that I had saved earlier. I entered the discount code they provided - but it did not apply after I hit the purchase button. I called Customer Services and after a LENGTHY debate, they refused to honor the promotion, even after I forwarded the email to them, claiming the 1-year registration already included a 45% discount so the 25% offer does not apply!! Total bait and switch - total misrepresentation and totally crap Customer Service!

Vissmita a go daddy rep with the email address vissmita6145.... hung up on me mid call and did not call me back. Really terrible experience would not recommend.

Friendly service

Quick. Professional. Courteous. My rep Raj was patient and friendly. Outstanding customer service. Thank you Parris Joker’s Laugh House, LLC

Really helpful and knowledgeable, I was clueless and they talked me through in easy to understand terms. Highly recommend for any novice.

Microsoft customer support is nonexistent. Fortunately if Namecheap hosts your MS account you will get support and resolve your problem. Grateful to Namecheap support for their help today!

Donald was Great! He showed me where I could save money and excited flawlessly.

Rhys was incredibly helpful throughout the entire setup process. He guided me with ease and patience, answering all of my questions thoroughly. He also shared valuable insights and best practices for setting up my Microsoft account, which I truly appreciated. His support was both quick and efficient. Thank you so much for your outstanding assistance!

Customer service representatives are very helpful, knowledgeable, kind and patient. They care about their customers and making sure they understand their products and services. I highly recommend Namecheap!

The level of customer service i had today was exceptional, i spoke with Andrew who helped me navigate my way around a tech issue which had me going around the houses for a few days! he was so patient and knowledgable and very personable. It was such a relief, highly recommend Namecheap. the stars would be gold if they could be coloured.

I was extremely unhappy at first—my website was down for almost 3 days, and I spent the entire day calling and texting over 10 different representatives with no real help or clear answers. No one could explain the issue or fix it. Thina was the only one who actually helped. She got straight to the point, identified the problem quickly, and gave me the exact solution I needed. I don’t understand why it took so long or why no one else could do what she did.

I had an idea while I was driving for my website. Getting through to customer service without access to your customer number can be a painful scenario. I find a parking lot and call again with my customer number. We tried a couple of variations of the address I wanted to implement and about gave up until the agent added “the” to the address and boom we had success.

Matt was very patient, knowledgeable and professional in assisting me with my 2 domains and email.Im very pleased with his service today. Made my day…. Thanks Matt.

Cory was patient, extremely knowledgeable, and able to make helpful suggestions to guide me through deciding on useful services.

Easy to connect on the phone talk through step by step instructions

Easy to use platform with exceptional service and support