Excellent customer service

been with them for 4 years used 1 page website and Email and now feel trapped, and they are hiking prices and removed my website and say its no longer free.... I can get everything cheaper elsewhere but you need to be an IT wizz to get away, they are not helpful, and obviously not based in the Uk as lots of issues are literally lost in translation. My advice do not get trapped by them

Travis at Namecheap identified my problem and provided a solution extremely professionally and quickly !!!

Customer service went above and beyond there scope of duties....

agent was very knowledgeable and helpful

Riley was so good helping us. We were lost and had been struggling. So glad I got him on the phone and he will be our account manager from now on.

Tech was very helpful and resolved all of my issues.

I fully understood James and he relayed how to do what I needed in a very easy to understand way.

Friendly and helpful service for a not super tech savvy woman. Walked me through simple steps to resolve my issue.

Great customer support! Pleasure to deal with, he fixed my issue in a matter of mins! Thank you

A good agent keeps customer satisfaction as a top priority. I generally get great service from Namecheap and today was no exception. I got Ted Love and he delivered, not only spending the time to make sure I understood my options, but making it easy to follow up to make sure everything was complete. My wife was running into a storage limit for her Office 365 email. I've had the emails with Namecheap for 20 years and had upgraded from POP to Office 365 a few years ago. I was ready to upgrade the storage for her email but through the efforts of Goddady agent Ted Love I was able to not only understand how to clear some space from her mailbox but was able to reduce the cost I was paying for her plan. And he even gave me tips for saving money on my domain registration renewals.

taking domains and negotiating with them self, then they cant sell it to us, i spend 160 usd for one domain but they don't sell...

I was shocked by the excellent care and service I received from Namecheap's service representative. I'm a senior in my seventies. I'm a bit slow, but she was so patient with me and explained every step to get to the point of launching the right site to meet my needs, including the transfer of my domain I had with another firm. And, I have a path to reconnect to her for further assistance, instead of having to explain everything to a new rep every time I call...which is the case with so many vendors these days. Namecheap gets a big thumbs up from me for this quality. It made my next steps a lot simpler. My anxiety about starting up another website is resolved.

The agent Colette resolved my two issues. She was very patient and very very helpful! I’m so grateful for her ??

They are knowledgeable , prompt and courteous

Great customer service and awesome tools to help drive business!!

Plenty of options on Namecheap itself. I called with a nuanced issue preventing me from accessing my newly created email account. The rep was friendly, knowledgeable, and professional. And they worked fast. I came away highly impressed and grateful.

The agent "got" my problem right away, and was able to guide me through to a solution. In addition to being technically competent, the agent was also calm and reassuring - just what I needed! 5 stars!

My problems were several so it took awhile to explain them to Donna whose patience was commendable. Somehow she understood everything I was concerned about despite my lack of knowledge and experience. She talked me through the processes required and helped me to understand what they were for. In the end everything I needed was accomplished with her expertise. She was delightful and I hope Namecheap values her professionalism as much as I do.

Great customer service