Customer service is always a strong pursuit of Namecheap where you can talk to a live person.

Unfortunately, I had a disappointing experience with this platform. The user interface is complicated and not intuitive, which makes navigation unnecessarily difficult. Additionally, there were technical issues that repeatedly forced me to stop my activities. Customer support is hard to reach, and the response times are lacking – my inquiries were often answered with standardized responses that did not address my specific problem.Although the platform seems promising, there is still significant room for improvement.

Great experience in all respects, could not ask for better service. Fast, attentive, complete, courteous, considerate... just great.

I am a web developer, I feel very small when my clients buy hosting from Namecheap. And I wonder why they didn't find a better hosting company? For the past seven years I have been building websites, whenever I have had a problem I have not received good support from them, how are they really such a big company? It is a matter of thought.

Namecheap renewed my subscription and used a payment option that I did not have listed on their site. As they sent the payment to an old, closed bank account, the payment was denied. Instead of checking my payment options and trying again (or contacting me) they had a third company pay the amount off. This company then added a large fee to the amount due. I tried disputing the extra fee, and the company that took over the payment put my account into collections. I'm happy to pay the original amount due but that's not being accepted. I'm extremely disappointed that Namecheap made this error and will not take responsibility.10/30 update - Namecheap - please feel free to call me directly. I'm not sure what additional information you would like. On 9/21 I received a notice from firstsource saying that I made a payment to you and the amount was returned unpaid. Certegy then paid you for the unpaid ACH transaction. When I reached out to Namecheap they told me that I needed to work this out with Certegy. Certegy then submitted a dispute and I was hoping they would connect with you. However, instead my amount due was sold to McCarthy Burgess & Wolff a connection agency. I have always wanted to pay the amount initially due, but not the additional fees.

The support rep I talked to was AWESOME! He quickly helped me with my problem. He went above and beyond what I could've hoped!

your reps are excellent

I purchased a service that was never delivered. Despite reaching out to customer service multiple times, I did not receive accurate or timely information, which ultimately resulted in the loss of clients. After several days without a satisfactory resolution, I decided to cancel the product and request a refund.The refund process was highly inefficient, and I did not receive a full refund, despite the service never being provided. I was informed that I had only 48 hours to request a refund, even though I was repeatedly assured that the services would be activated within that same timeframe—something that never happened. While you are citing your refund policy as a reason to deny a full refund, it seems that your service policy states that services will be activated within the next 48 hours. Since that did not occur, I believe it is unreasonable to retain my payment.

Human interaction

Being able to restore services, without losing any data! Amazing!!!

First of all, I spoke to a real person right away. That person was friendly, knowledgeable, patient, and actually solved my somewhat complicated problem.

Connor, the representative, listened and accurately helped resolve the reasons for my call! Great!

Kevin F. was the best representative I've ever spoken with. He was professional, knowledgeable, and very helpful. And he made the experience fun. He has a great personality and a pleasure to speak with. Give the man a raise ??

In the world of AI and high-tech customer service, the mantra of 'good customer service' gets easily lost. Namecheap has captured the essense of customer service above and beyond the expected.

A wonderful company - professional, knowledgeable, and friendly. I've used them for years for two of my websites. Within minutes, I am able to speak with a real person if I need assistance.

MOST EXPERTLY ADVISE, KIND AND UNDERSTANDING, RESOLVED ALL MY ISSUES SATIFACTORLY.

Excellent customer support! He was so patient and helpful. Ronnie (the tech that helped me) was knowledgable and just great to work with. Every company needs more just like him!

Wonderful service to create business website. Was a breeze to set up. I had no issues whatsoever.

The customer service rep. was very knowledgeable about its product and gave a few recommendations that would make our experience on the platform seamless. The idea of upselling a service was a good experience for me since I was not sure what all they offered. Thanks for your help

Susan was patient, polite, and a joy to work out my queries with. Thanks to the team ay Go Daddy.