I recently purchased two domains, each with its own website. The first site is already complete, while the second is still in progress. As a small, rural family-owned agricultural business, I wanted to upgrade to an e-commerce plan to support a "shop" option across both sites. I chose Namecheap because it has a user-friendly interface and beautiful design options. The only downside I can think of, is the limited flexibility in content placement on the site, making it difficult to create the desired layout that's different from the layouts already provided. However, the annual cost for a single domain with website is around $300—a detail they don’t reveal until after the free trial—making it $600 a year for both domains/websites. Had I known, I wouldn't have spent hours and hours designing my first website with them because now I have to start all over again: that's precious time I'll never get back, and you CANT transfer the account to another webhost. This is a significant expense, especially when other platforms like OVH host for about $32 a year: all this for the same exact product. The price difference is staggering and creates a challenge for small businesses with limited budgets. Unfortunately, pricing flexibility is not Namecheap's strong suit, which undoubtedly affects more negatively smaller/family-owned enterprises.This feels even more ill-intentioned if you consider that Namecheap advertises itself a platform made FOR small businesses: clearly sheer hypocrisy. This is perfectly exemplified by the fact that the only plan offering the "shop" option is the most expensive one, which is ironic since many small businesses - the users Namecheap claims it caters to - likely join for that very sole feature.All this does is reinforcing the perception that Namecheap really is a cheap money-grab platform, without any sort of depth to their business model. It's appalling how out of touch they are with pricing schemes for what they offer vis a vis their competitors.PS. There are other pricing plans, like those that use WordPress which amount to about 215$ yearly, so slightly cheaper than the "whole" package. I reiterate that other web-hosting platforms like OVH only charge 30$, and automatically comes with a range of platforms including WordPress, Joomla, Droopla etc all included in the 30$ without restrictions on usage or hidden charges - unlike Namecheap. I think Namecheap could become infinitely more appealing if they:Customised pricing based on the user's location/currency OR value of the domain/website - as I just recently started my business my website was valued between 100-200$, so I would end up paying more for my Plan than what my website is worth as a whole: clearly not something advantageous for me or anyone with common sense. Expanded the E-Commerce/shop function availability across more plans. If there was an option for incorporating E-commerce in a cheaper plan WITHOUT having to move to WordPress (clearly a downgrade from the original offer from the free trial), I would definitely purchase that option and wouldn't find any appeal in moving my website elsewhere: it's simply too much work and I already like Namecheap a lot - so I would stay. The lack of such option makes other platforms more appealing, pushing customers away Strengthened its brand not only as a trusted domain provider, but as a true "business partner" by offering customisable plans that allow customers to select only the features they need, like e-commerce, SEO, or marketing tools. This would not only attract more clients, but also create a tailored experience that meets the unique needs of each Namecheap-er Lastly, I think any business - and even more so such a global one with so much potential and a great reputation like Namecheap - NEEDS to do their due diligence with market research and analysis. There is an abysmal difference between the 120-300$ yearly plan of Namecheap vs. the 30$ yearly plan of OVH. And it's not the type of price increase (mind you, for the same EXACT product) that makes you think "premium quality services". It's the type of price increase that makes you think "scam". If you're still convinced the pricing or signing up anyways is worth it, PLEASE before buying from them look them up on ConsumerAffairs, you won't regret it. They have 1.1 star out of 5.Sadly, where Namecheap currently stands - pricing & corporate culture wise - it feels like it's a social experiment to see how much advantage they can take of their customers before they say anything.

THEIR STAFF WAS PATIENCE AND VERY ATTENTIVE TO ME.

I do not recommend Godady at all, I purchased services and my account was blocked, I am asked to send photos of personal documents by email, and I do not receive an answer there either. the support center only knows how to ask for the number and send links, not to resolve the situation, I didn't even receive a response as to why my account was blocked. Shit company. Maybe it's cheap, but it's very stupid

Ammaan was really helpful and was very experienced and knowledgeable. He went out of his way to resolve all of the issues I had.

Gino was great. He helped me with my access issues as well as understanding what the issue was, and how to avoid it in the future. Great service!

Exceptional customer service. Quick, knowledgeable, no nonsense. Exactly what business owners need!

Today October 30 I work with Alan with Namecheap . He was very knowledgeable about Namecheap ‘s products. He explained very clearly without long detail on how Namecheap ‘s products would work efficiently with my business. I felt so comfortable and talking with him that I want him to continue to work with me on certain products Namecheap has so that I may implement them into my business business, today was more than it was amazing

Mercedes was extremely friendly, knowledgeable and solved the issue quickly. I told her I would lobby for her to have the following week off with full pay!! Excellent experience!

The greatest thing about Namecheap is still the customer support. They listen, make the problem simple, and then work to resolve the issue right then in the simplest method available. It is a model I wish other companies, particular technical oriented ones, would adopt.

My sister and I always visit this nail salon whenever she's in town, and it’s consistently a fantastic experience! The staff is incredibly kind, and the service is always top-notch. We leave with perfect nails every time!

Outstanding service and support by any Namecheap representative we’ve contacted over the years. They’re knowledgeable, helpful, and patient, most recently Sylvinder. In addition, the wait times for a representative are zero to a couple of minutes. Namecheap is the best provider we’ve ever encountered.

I reached you customer service rep, Kirti at the end of her workday but she stayed with me for and hour after she was suppose to go home, just to make sure my issue was resolved. It is very hard to find people who really go out of there way to help these days. Kirti is a rare find and should be commended for her dedication not just to her job but for her kindness to Namecheap's customers!

It was so wonderful to speak to an actual person without having to wait for ages. He was knowledgeable and helped me to fix my problem quickly.

Tim is a great customer support tech. He fixed my problem within a few minutes.

Max was Amazing! Patient, Friendly, & Efficient! Thanks again Max!

I bought a new domain. The sales rep resolved an issue and then helped me buy the right domain. Did a great job...professional and knowledgeable.

The rep was very helpful, friendly and patient.

The account representative, Scott, was very informative and knowledgeable about the type of website and marketing services that best benefit our products and services.

Service is always good, my representative sounded a bit irritated, but overall I am satisfied.