To keep an extremely long story, short, my Go Daddy account was hacked, and when I realized this I called customer service and was told as long as I changed my password, my account would be secure. Unfortunately, my phone itself was hacked and cloned, and whoever hacked me was receiving two FA codes to login and change the contact information and pay out methods. When I called again to put in another claim for identity theft, I asked if they wanted to secure my account with additional measures, such as uploading a picture of me holding my drivers license, etc. They said no that was not needed and also I did not need to close my account and open up a new one. Unfortunately, my account continued to be compromised and thousands were stolen from me. Go Daddy initially said the funds transfer had not completed and they had stopped it, but that wasn’t the case and now they are no longer willing to help me in this case. I switched to their Go Daddy payments because they had lower service fees, but this wound up costing me thousands and thousands more regardless. Their customer service representatives are so nice, however, so incapable of getting real problems solved. The customer service reps are not to blame, but the company itself for their poor practices and procedures. Unfortunately, this has been going on for over two months.

The representative I spoke to made sure all my needs were met, as well as knowing how to have a great conversation. 12/10 customer service.

Jonathan, Very professional, He has the patience and dedication to his job.

Expert help on any and all server issues I've had.

I am extremely impressed with the quality of support and commitment of stragglers especially Gian Well done keep up the good work

When I called, Josh knew what the issue was right away. He was professional, solved my problem and got it done quickly. I appreciate the awesome service.

I called in recently for a billing concern. The agent took the time to understand my issue, which ended up being very minor and easily corrected. Durig this time, Jamely also took the time to review my purchases and made some recommendations that saved me money in the long run. As a long time client of Namecheap, I was very happy with her service.

The guy was very helpful and resolved all my issues

I appreciate the fact that a account manager is available to me, to assist and advice on product optimization

The 24/7 services for help means just that! They will walk through the issue you maybe experiencing. Julie thank you for your customer service.

the customer service is great the rep answered all my questions and helped me alot

I quickly had a human on the line that was friendly and able to answer my questions and solve my problem. No communication issues, it was easy!

My customer service person Kyle was informative and took his time with my call. He was also appreciative of my low customer number, which told him how long I've been with Namecheap. Yay Kyle and Namecheap!

Great Customer Service in a world that can't even spell those words. Quick and reliable.

The support from Namecheap customer support is exemplary. I wish every business worked like that. The Staff clearly enjoy what they are doing and it comes through from the way they treat a customer, even over the phone. Excellent service!

NEEDED HELP WITH ACCOUT HAVE 27 DOMAIN NAMES WITH THEM. ON HOLD FOR MANY TIMES UNTIL DISCIONCTED BY THEIR PHILIPEAN PEOPLE.FINALLY GOT PROMISE MANAGER WOUD CALL ME BACK . NEVER GOT PROMISED CALL BACK. DAYS LATER GOT EMAIL THAT ONE DOMAIN NEEDED CREDIT CARD. PUT CREDIT CARD IN THEN LATER IN DAYGOT EMAIL SAYING NEED CREDIT CARD. UNABLE TO GET EMAIL FOR GO DADDY. CHEAP PRICES BAD SERVICE. STILL UNABLE TO EMAIL FOR HELP edit 5-14 Namecheap apologized BUT STILL did not give email address just so far proven false promise someone would get back-HA

The Worst Support Experience I've Had in YearsI’ve dealt with many hosting providers over the years, but Namecheap takes the crown for the most incompetent and frustrating support experience I’ve ever had.After migrating my WordPress site to their hosting, things started to break — admin privileges disappeared, all internal links redirected to the homepage, and HTTPS settings were completely off. While some of these issues could have been handled quickly with a bit of technical understanding, their support was utterly useless.What’s worse is their infuriating chat behavior: every time an agent didn’t know how to fix something, they’d go silent, then drop the same canned message —“Looks like you may have stepped away. No problem, we'll be here to help when you respond.” —even though I was actively waiting. Then they’d close the chat, forcing me to queue for another 20+ minutes just to explain everything all over again to a new agent.I ended up fixing most of the issues myself — some caused by basic configuration mistakes on their end.If you care about your time, your sanity, and your website, I strongly suggest you avoid Namecheap at all costs.

I think Namecheap support is excellent. My most recent interaction is typical of previous ones. In this case, it was the setup of my Microsoft company accounts under Namecheap hosting of my Llc domain email accounts. We got the account setup and authentication integration done for the laptop and mobile, a multi step process for both. It was a pleasure to work together and I learned a lot about this core function