I have been with Namecheap for over 8 years, using their domain and WordPress hosting services. For some reason, there are times that they simply fail to collect payments from my bank for auto-renewals, where my bank balance is more than enough for those payments. In the last few weeks, they again failed to collect payments, as I was abroad with my elderly parents with limited internet access. This resulted in both my hosting being suspended as well as my domains being placed in their "auction". As soon as I noticed this, I sought to renew it, and spoke to their live chat agent, where they failed to collect payment from more than once card, even though the cards worked in other places (I obtained screen recordings of this interaction/issue with the live chat agent as evidence). Somehow, I managed to renew the hosting.Yet my primary and 7-year-long domain was placed in auction due to this same error, AND I HAVE LOST IT NOW (and it's been registered by "Afternic", I'll let you google that yourself). ALL BECAUSE OF Namecheap'S FAILURE TO COLLECT PAYMENTS FROM A VALID BANK CARD WITH SUFFICIENT FUNDS.THIS HAS RUINED MY MENTAL HEALTH, CAUSED ME SO MUCH ANXIETY AS WELL AS FUTURE BUSINESS LOSS as my .com domain is now lost and registered by someone else through the auction. I will now have to speak to an attorney regarding a UDRP claim as well as the extreme psychological distress that this company has caused me which has made me physically unwell. And of course, I will be cancelling ALL my subscriptions with them and moving to Namecheap where the services are offered at far better prices and 1/10 of the headache/distress that Namecheap causes. And of course, as a matter of public interest, I will share my experience with the entire world and my social channels which have had over 500,000 views within the last month as a matter o. I wouldn't wish this ordeal on my worst enemy.

Indhujan was a very polite, knowledgeable and helpful customer advisor. I was having some issues accessing my WordPress website and he swiftly resolved my issue. 10/10 customer service! He is an asset to the Namecheap team :)

Worst hosting ever, we moved to other provider. Several times site crashed as server have bad update and support did not do anything.

My tech went beyond my expectations and had the patience to stay on my call for over an hour until my problem was solved

Hello this is jjongmyluv thank you

Super helpful. Easy to use software that makes it incredibly easy and cheap to build your own website. Additional professional resources are available if you like. A very reputable and trusted company!

Awesome!! Congratulations!! ??

Patience is the key word in this conversation with Namecheap people. I’m not a software person & it took about one hour to make everything clear to me. Thank you.

My experience with Namecheap was very good and my domain names were well protected for all these years. I do recommend Namecheap to anybody who wants to start a website!

Another company has gone down the chat only support route. This is 2024 - a huge step back.Namecheap offers no option to "email", raise a support ticket or send a message. After fighting the terrible chat bot you have to stay on hold whilst they get back to you on chat (or SMS - US only). If you are inactive they cut you off and you have to start again. Go through the useless AI bot and get nowhere. If you call they won't email you back, they put you on hold after hold. I spent 5 hours today mainly on hold to their "award winning support". Why do they think busy professionals can just sit on hold all day and not have things to do.I will never buy Namecheap again.The first rule of business is to make it easy for your customers to reach you. They fail on every level.

The customer service agent Rubert was professional and listen to my concern and provide a quick solution. He verified with me of receipt of emails upon completion of order.

The represntative from Go Daddy was professional, articulate, polite and very knowledgeable. I would recommend Go Daddy if someone is interested in establishing their own domain.

The IT was great! He helped resolve all my issues in an extremely timely manner! He was very polite and knowledgeable.

Thank you to the CSR she really helped answered my questions and concerns regarding my account and gave me tips on how to finish my website so I can start having patients notice my website.

The support at Namecheap is super. In my 10 years of using their services, I have never had a bad experience.

The customer service representative I spoke to today was very helpful, professional, and resolved my issue quickly.

Geo the customer service rep that assisted was extremely attentive, patient, & personable. Excellent part of their customer service team!

Namecheap is the absolute best. In this day of submitting a ticket, bots, and super slow customer service, Namecheap offers the best. Their customer service is the number one reason that I stick with them for well over a decade!

Very nice woman! Helped me efficiently! Big thanks to Eva!