I use Namecheap for my domains and did not have any issue unitl this year. I have been charged 3 times for the same Microsoft 365 essencial Package, i called the number 2 times and while 1 of the package has been refunded, the second one has still not. I have completed the form 2 times already and both of the time the refund has been refused. The office tells me i have the right to have a refund, but the department that deals with it refuse it to do it without adding an explenation. Do i really need to call 3 times ( including today) fill 2 forms to see that i own 1 email and dont need 3 licenses for the same microsoft 365 essencial package? seems to me really simple to understand...

As a relative newbie to the world of website creation, I am so grateful to Namecheap for helping me create my website. Their customer service is outstanding and easy to access, as creating a website is not necessarily easy! The customer service rep, Chris, helped me better understand my problem and got me back on track. I am thrilled to be working with Namecheap!

My customer service in restoring my Exchange account that lapsed was outstanding! Agents were patient.

Ridiculous. Domain renewal price suddenly increased by almost 50% when the date draws nearer. The price is totally different from the email notification that i receive a few days back from Namecheap.. They are just blood sucking your money every year. I dont think i will ever purchase domains from them anymore.

Excellent customer service. Namecheap Tech suport solved the locked problem on my websigte. I highly recommend them.

Namecheap developed a Commerce website for us, we are happy with the professional service and outcome. However, regarding the change request, we wish the Namecheap's support service can be more responsive.

Lorena is very friendly and very patient and is the most helpful person I have talked to at Namecheap!

I had questions regarding my account and resetting my info.Jacob was very helpful and professional.He answered all of my questions and helped me edit my settings for my renewal with the info needed.I so appreciate he was able to help me on a SUNDAY!!Goooo Daddy is awesome.

Your customer service representative was friendly and knowledgeable.

Zak S. was extremely knowledgeable, helpful and compassionate. Made my issue 100% painless! Thanks SO much!

I received awesome help from Ryan today. He went above and beyond to assist me with my sign in issues. I truly appreciate him because I had begun to get frustrated. He was extremely patient, professional and super courteous!!! Thank you again

Kathie was beyond amazing, patient, thorough, nice, extremely knowledgable. She actually not only owned this experience with me, she shared some very useful tips and direction for me to use in the future. I am well pleased with Namecheap and my experience. When you have hundreds if not thousands of companies providing the same types of services and products, the difference maker is what sets them apart, and Namecheap had provided me with the experience, products, and above all else THE CUSTOMER SERVICE and tech support that surpases the value in my investment cost of the many products that I have with Namecheap.... #Happy

Very responsive and supportive escalations line for helping ensure any concerns or issues are resolved or explained.

Great service, fast and acure answer, let me fix my issue

What made my experience great it's working to Namecheap I feel secure and confident in the service and I know they got my back and they're going to help me reach my purpose that's destined for me and to help others

Ryan was knowledgeable, friendly, most helpful

I love that I can talk to a live agent who obviously is well trained. (So tired of companies that rely on chat bots and directing you to help pages only!) I had a multi layered problem with my email and he was very patient while we sorted it out.

The CSR listened to me and resolved my issue.

Our experience with Clayton was a 10!He went above and beyond helping us to understand and was extremely patient!! He took all the anxiety out of our experience, making suggestions explaining patiently. Clayton is definitely someone who takes ownership in his job and we could tell that he was trained well. We love Namecheap and their excellent customer service reps!!

The customer service rep went well above and beyond to find a solution to my problem. She searched several avenues before finding the issue and fixing it. Totally dedicated to helping me.