JAY CORUNA did a fantastic job with my customer support request. He knew exactly what was wrong and how to fix it. Jay was very patient and friendly. A true asset to Namecheap. He deserves a raise!

Go daddy has been an amazing product and extremely valuable for my business. Customer Service is efficient and knowledgeable when helping with issues.

I had an outstanding experience with Namecheap’s customer support, thanks to Tawny! She provided all the support and information I needed, making the entire process painless and frustration-free. Setting up a new business can feel overwhelming, but Tawny walked me through everything with patience and expertise.I truly appreciated how she made Namecheap feel like a partner in my journey, ensuring I understood the various offers and services available to simplify the process. Knowing everything I need is in one place gives me confidence moving forward. If you're looking for a company that supports you every step of the way, Namecheap is it!

I've used Namecheap for myself and many clients for many years. They continue to have some of the best customer service reps anywhere. I talk to a lot of them, being a tech myself.

John Paul was very knowledgeable and helpful. It was nice to get my issue resolved.

I have to wait more than 13 days before I have the domain in my possession and use. So if you buy a domain through Namecheap, be prepared for the fact that you will have to wait a really long time before you can use the domain. This time delay is not mentioned when you make the purchase, it is written very small in the terms and conditions (hidden). Customer service is rude and incompetent. And they cannot transfer the domain even if this can be done with a few clicks. Really annoying service and disrespectful to the customer. Misleading and lying to the customer. Customer service said that they can transfer the domain to my name within 72 hours. It has been 3 days and the domain has not appeared in my ownership. Constant lying and empty promises to customers. 0/5

Does the job can't complain starting out

The Namecheap service rep was extremely helpful in resolving my issue. He explained things very thoroughly and I have a better understanding of the products I purchased through Namecheap.

I have been using Namecheap for our website and have found the products very helpful in design and easy to follow instructions on how to get started.Customer service is top rated, I have called several times and they are always very responsive and helpful in resolving any issues I have had.

I’ve been with Namecheap for 20 years, but their email service has become a major problem. What used to be a once-a-year issue has now turned into a frustrating routine every three months. They send a single email warning the day before your account needs to be updated—if you miss it, your email gets shut down the very next day.Each time this happens, I spend about an hour and a half on the phone with support. While their customer service reps are friendly and helpful once you finally reach someone (which usually takes 30 minutes), they always tell me the same thing: it’ll take 1–2 days to get my email working again, and it’s all due to some automated system they can’t override.As a result, I’m left without access to my business email—and no way to communicate with clients—for days at a time. This has now happened repeatedly, and it’s unacceptable.My husband keeps telling me to switch to Gmail, and I’ve been trying to transition over. But until that’s complete, I’m stuck dealing with Namecheap’s broken system.If you rely on email for your business, I’d avoid Namecheap at all costs. It’s been a massive waste of time, energy, and patience. Yes, the support people are nice—but do you really want to go through this every 3 to 6 months?

The website I created via Namecheap looks great although I had a few teething problems which a little more information on the website might have meant phone calls to support were avoided. Hence the loss of a star However no waiting in an endless queue to speak to someone and Amman on the support desk could not have been more helpful and resolved everything and on a Sunday too. He gets 5 stars.

Namecheap's customer service has always been top tier for me. I am not a techy person. However, I need to utilize technology for the success of my business. Namecheap always makes that task a little less daunting and I am grateful! My kids actually think I know what I'm doing :)

i was having a lot of traffic to my website then,get surprised my websites down,i was thinking i was hacked, then i get surprised Namecheap discount my domain when i ask they said i need to verify the domain, they don't send even warning.bad service i will not use this website anymore i was using Namecheap more than 10 years.

WARNING: DO NOT buy your Domain from Namecheap. They will take it back and resell it without consulting you. OR Steal Your Domain name. Feb 2018 bought my domain name for $800, I find out on March 15 2025, they resold it and it’s now on Sale for $1,999. On March 22, they sent an email saying the other domain name was removed …. Yet they never even ask did I want to sell my Domain name…. Deborahfoster.com they just Stole/Took it and made more $$$$

Support person was professional, knowledgeable & quickly solved my problem

Adrian is the best cs rep I’ve dealt with in a long time, anywhere.

Namecheap is not letting me have my domain to transfer away... its over 3 months now, just wanted to transfer away my client and no trying again, calling, calling, ticket, okay wait 7 days to get this fixed, do that, do that. right now im on a call with them when writing this review... im just too tired chasing and cant just go without this review.... message me if you want know which customer this is....

I was very depressed when I made this call I tell my story and this amazing young man with so much kindness in his voice I can see him smiling he has empathy and dedication in his heart to help me and he was very knowledgeable and he has the patience like a lamb his name was Al wonderful young man need to be employee of the year.

For a non experienced web person. Namecheap wasn't to bad to figure out. If I had any problems costumer service helped out alot.