My last guy was so helpful, and knowledgeable. He was so polite.

Diego was patient, enthusiastic and gracious. I have over 20 years' experience, in multiple arenas supporting IT, CAD and software...I recognize great support when I find it!

Heard my concern and was not in a rush to get me off the phone

Met all expectation . Served in polite and professional manner . Thank you

The customer service agent Amili made the difference! She helped me with my initial issue (the reason for my call). During the course of the call I also discussed my concerns re: the escalating pricing of my products as I've wondered whether to look elsewhere on the market. The agent noted I've been a loyal Namecheap customer since 2007 (!) and, understanding my business needs, brought me a deal that enticed me continue to stay on with Namecheap, without me needing to think long about it. She was friendly, patient, fast, articulate, and helpful [that has not always been my experience w/ sales or technical support]. Because she was so knowledgeable, my husband (not yet a customer) also spoke to her for sales support and advice for his own emerging business. It was a very fruitful call and reinforced my commitment to Namecheap.

I cancelled all my Go Daddy accounts in June 2024. I believe I had! On July 5th 2024 I was charged CAD 193.94, I called them and received terrible customer service, so I texted them on 1-647-955-7723, on July 6th 2024, the next day.I sent 3 further messages to them chasing this refund.It is now April 11, 2025, and they are saying that they won’t refund me. I have an extremely long message thread!

I just want to take a second and recognize customer service which when good, is openly ignored. I had an issue, I had an idea of the best remedy, and I was amazed at how positive and quick things moved. 5 stars, I will continue to support this business.

Namecheap help me get my website up and running. I’m really grateful for the expertise. Thank you.

Sebastian was extremely patient, courteous, knowledgeable, and well spoken! He solved a problem that has bugged me for several weeks!

The Namecheap Customer service agent was prompt, easy to talk with and handled my issue at once.

I have been dealing with Namecheap longer than most people are alive and though sometimes due to imperfection, I get upset with them, my experience has always been positive and encouraging. I would recommend them to anyone because of the service and always being available to assist.

My representative James Sebastian was extremely knowledgeable about adjusting my services. His patience and kindness was greatly appreciated. He resolved all my concerns.

I have been a Namecheap customer since 2017 and I've always liked them until now. Recently I have had some billing incidents with them overcharging my account. When I have called I have been hung up on twice by billing "guides" who only argued that all of the charges were justifiable. Trying to get in touch with a manager has been very frustrating. However, I am pretty tenacious and plan to continue until I actually talk with a manager. At that time the star rating could go up or down. I will adjust accordinly.

Excellent service makes a customer want to recommend a company. Gabriel was knowlegable, efficient & persistent in making certain that my issue was solved. I highly commend him for his excellent service! Well done indeed Gabriel!

During an incredibly stressful time, my Namecheap representative helped me see the light through the darkness that is the chaos of technical difficulties. Many small business owners across the globe will surely sympathize with how stressful an email malfunction can be—especially when it feels like the last straw.I was shooketh when I realized my email wasn’t working. In a panic, I called Namecheap, hoping for a miracle. What I got was not only a solution but a reminder that there is still good in the world.My representative was beyond patient, incredibly savvy, and somehow managed to untangle the digital mess I found myself in. Forty minutes later, my email was up and running—and so was my will to live in the bleakness that is Trump’s America.Thank you, truly, for restoring my faith in humanity and helping me continue my work of beautifying the world, one face at a time.With gratitude and glam,#FacesByAndrewColvin

Andrew and Lorin are two extremely Professional and Talented Employees at Namecheap. Keep up the Great Work !! Sharon

I had the pleasure of speaking with a customer service representative Hanna today, and I couldn't be more impressed. She was friendly, patient, and incredibly knowledgeable. She took the time to listen to my concerns, answered all of my questions clearly, and made sure I fully understood everything before ending the conversation.Her professionalism and willingness to go above and beyond truly stood out. It’s rare to find such attentive and genuinely helpful support. This experience left me feeling valued and confident in the company’s commitment to excellent service.Thank you again for the top-notch assistance!