The customer service is helpful. Being able to call and get a person provides a peace of mind.

Well informed with great language skills.

Ive been a customer for 15+ years and while the service is very professional and complete, there seems to be a dark side. I have about 20 URLs and I have lost two URLs now (to existing businesses!) over the last 3 years. They were auctioned off without my knowing. While they claim a notice was sent, I have no record. Two URLs for two ongoing businesses have essential been transferred. Trying to get the url for my existing business back now. Will move any URLs of value away from their control now.

We were experiencing an email hack and the Namecheap tech got right in and walked me through the fix quickly. Best experience with tech support we have ever had!!

The rep was very polite and helpful. Very easy to talk to and he answered all of my questions.

What made my experience very satisfying was that Tim answered all of my questions very professionally. Thank you Tim.

Exemplary customer service!Ryan was extremely knowledgeable and helpful. He put me at easy and executed my request in an expeditious manner!

Daniel was awesome! I was angry about my domain expiring, but Daniel remained professional during the conversation. He was also sympathetic to my issue and made me feel like he was my friend helping me and not just Namecheap customer service. Daniel went to bat for me and it is greatly appreciated.Sorry if I was rude Daniel...and THANKS for all your help. Daniel is the BEST of Namecheap.

I’m extremely disappointed with Namecheap’s practices. I missed renewing a domain I had been using for my small business, and instead of giving me a fair chance to reclaim it, they listed it under their Premium Category at a high price, when I originally bought it for 11$. What’s worse is that they’re using the value I built with my business to justify the premium price. It feels like they’re profiting off my hard work and dedication. I received a renewal reminder, but after the grace period, they quickly turned my domain into a money-making opportunity for themselves. This is unfair and unethical. Small business owners like me rely on these domains, and Namecheap’s actions make it feel like they don’t care about their customers. I wouldn’t recommend them to anyone who values fair treatment.

Todd was very patient and helped me get through my issue expeditiously.

Alexander was patient and helpful and resolved my issue quickly!

Answered the questions clearly. Sent over all additional information quickly. Confident quick straight to the point solutions.

Great customer services

Namecheap team are perfect .never let me down . Are professional and assist their costumers and make them happy

The customer service rep helped me migrate an old account to a new one as well as found ways for me to save on some of my other accounts. Great service.

Tawny resolved my queries for setting up an email on my domain name. Many thanks.

Gougers. They charge you at every whim. I finally canceled and lost everything. BIGGEST WASTE OF TIME AND MONEY. Use ANYONE else.

Shayla was exceptional. Far Exceeded my expectations. Professional and very efficient while converting my frustration into something positive. Been with Namecheap since 1998 Again, my hat is off to her????

Chris was great. He was very knowledgeable, friendly and not pushy.