Joseph helped me with all of my issues trying to get a website up and running properly. He was very patient and walked me through each step!

Always professional

Jovan Rodriguez was AMAZING!!! So patient! Im not a computer savvy but he just didn't care. He made me feel like I didn't needed it to be familiar with anything that he was helping me with. He took his time to explain and help me with everything I needed. Thank you again for putting up with me. I know it wasn't easy.

Problem promptly resolved. Great service

The representative helped solve my problem almost immediately with excellent communication.

Agent Carl Jue is an exceptional and valuable asset to Namecheap. It was a pleasure working with Carl, who solved our issues. Thank you Namecheap for having such dedicated and talented staff members

I just had the best customer experience I have had in a long time. I had a serious problem viewing my website and was very frustrated when I called.The Customer Service agent was outstanding. It took a number of try’s to get my problem fixed and #he never gave up working with her team to get it resolved.Instead of talking with a robot I got the best that Go Daddy has. Huge Thank You !

Fast and efficient service....THANK YOU, Namecheap...

The Namecheap website is user-friendly and offers a wide range of services. The representative who assisted me was helpful, knowledgeable, and made the entire process seamless. I highly recommend Namecheap for all your web hosting needs!

There was something wrong with my SSL and Paul changed everything in the backend with such precision This was very time sensitive as I had to do a mini launch.

They act like they really want to help you and I can understand them

I’m looking forward to sharing my feedback for this upcoming survey. I requested the Survay because of the exceptional service I received from Paul. His assistance has been so impressive that I can't wait to see how the survey captures this experience. Even though he’s from Peru and lives there, his English was perfect, which made communication smooth. I anticipate that future interactions will be just as beneficial since he took the time to answer all my questions clearly. I believe he will continue to go above and beyond, maintaining that exceptional customer service that I truly appreciate.

Mahmoud is knowledgeable, professional and kind. He genuinely wanted to help me out solve my problem with restoring my website and it was done very quickly over the phone. I would recommend Namecheap to anyone. The customer support team is awesome! Thank you!

My service specialist was incredible. If I could, I would hire Rafael away from Namecheap. Rafael was patient, educational, calm and easy to work with.

Speaking with Shawn a real person and most knowledgeable. Shawn helped us to resolve a serious issue we had. He guided us and monitored us step by step until the problem was resolved. I am comparing my experience with other domain providers that only using AI technology that is not able to resolved all troubles. Thank you Shawn.

****** I WOULD HAVE GIVEN Namecheap A NEGATIVE-0 ON CUSTOMER SERVICE******I am giving five stars ONLY!!! because of the OUTSTANDING customer service provided by John Richard in Hosting and Ophelia (ID# 4247). Both were extremely professional and effective in resolving the issue after an extremely negative and unacceptable experience with representative Abby (ID# 779).For the record, I was fully prepared to pursue legal action—specifically a small claims lawsuit—because for the last 2–3 years, I have been paying for premium support that I was not receiving, and I believed the company was essentially stealing from me. Abby not only failed to assist, but she threatened to issue a refund to my credit card without my consent, tried to force a $400 marketing charge, and ultimately hung up on me when I stated that I intended to escalate the matter to the company's CEO.Had it not been for John, Abby's behavior would have triggered a formal complaint all the way to executive leadership, along with considerable legal grief for the company.Thankfully, John used common sense and resolution experience to de-escalate the situation and resolve the issue professionally. Because of his intervention—and the help of Ophelia—I’m holding off for now and giving the company the benefit of the doubt, pending a management review of Abby’s conduct.This situation proves that sometimes, just one competent and reasonable person can make all the difference.Years long customer Freddy Howard

Joel was very knowledgeable and effective in helping me with my issue. As a result my issue was resolved efficiently.

My representative was great and helped my cancel my renewal outlining the future products available to me.Go Daddy’s policy however is not right - I’ve been chasing website builders for 2 years and been waiting on hold for hours to no avail.

I’m new to all of this, and I really appreciate the Namecheap team for their patience in guiding me through every challenge I’ve faced so far!