Confusing UI, clearly designed to make you click the wrong thing. Overpriced renewals that feel like a scam. If they could charge you for breathing, they would.In 2025, almost no one charges for SSL, but Namecheap still milks it. Most of what they offer can be found for free, yet they dress it up and slap a price tag on it.If you’re even mildly technical, don’t touch it. I moved all my domains out and now pay less than 20% of what I used to, and that includes features Namecheap tried to charge extra for.

Quick access and solved my problem easily and kindly.

Jorge, the representative, was very knowledgeable and patient.I can describe Jorge and Namecheap in one simple word…AWESOME

It’s become rare these days to work with knowledgeable, live support professionals. Instead of ending ups in an endless AI loop, we were able to identify and solve the challenges I was facing.

Fantastic customer service.

A great company with consistently superior customer service, supporting businesses large and small!

Their customer service was excellent. Pawi identified the problem and quickly and efficiently solved it. I was quite frustrated, but he was friendly and listened to my concern. It was a very helpful experience

I have been with Namecheap since 2020. Great customer service and user friendly site. I had the pleasure of having Jeffrey as my agent and he listened to the problem I created and walked me through the process of correcting it. He refunded me for the purchase I made by mistake and also explained to me a product I was missing and should think I about purchasing for my protection.

The customer representative was very helpful and professional.

Micheal was helping me sort out some Office 365 Login Info Namecheap email. I could immediately understand that he’s a veteran and he took care of my issue and record time. This is the type of people that you should hold onto and promote and I was very grateful to have and work with him. Well done!

Ron, the Customer Service guy he was awesome. He was able to talk me through everything. He was very helpful and very inspiring.

Sargon was excellent. Spoke excellent English. Was able to understand the problem and FIX it.

What made my experience great was a representative that helped me. He was knowledgeable, very kind and provided me with information that helped me make an educated choice. He provided excellent customer service

Called with questions regarding SSL renewal. Kautham was very helpful, and answered all of my questions during the 1 phone call

Ronald was extremely knowledgeable and made us feel like more than just a customer he made us feel like family. Your team is blessed to have him.

Always so helpful and responsive to my needs. They listen carefully and go out of their way to find solutions

Contact Namecheap about an issue with embedding a code. Customer service was on point.

Outstanding customer service. The agent talked me through the services required for my business website and provided a refund for items I purchased but did not require. He guided me through the items relevant for my business.