Namecheap is always ready to help when you need it and they made setting up my small business domain and email easy. Their pricing is reasonable and the customer service techs go all out to resolve any issues you may have. I highly recommend Namecheap. Lisa, small business owner

Great customer service

Very helpful friendly service

Namecheap has the worst customer service ever. All of their support staff are people who don't speak English as a first language and have little-to-no comprehension of what you're saying or what they need to do to solve your problem.I've been a customer for many years, and their support used to be world-class. It was the reason I chose them. You could call them and have any problem solved quickly by a competent support agent.Now they have replaced all of their support staff with people who have the comprehension skills of a malfunctioning chatbot. I regularly stop the conversation out of frustration because I can't get them to understand my issue or respond in a way that makes any sense.If you value helpful customer support and a company that hires competent support staff, don't choose Namecheap. Once you have domains and other products registered with them, it's a huge hassle to switch to someone else and then you're stuck with their horrendous customer support anytime you have an issue.

Great customer service experience

Great customer service, staff is very sympathetic and helpful.

I have used Go Daddy for years, whether for creating domains, websites and other services they are extremely efficient. Help operators are quick to respond, communicate clearly, always professional, knowledgeable and patient. Pricing is fair and honest.

Customer Service friendly and efficient service. Solved my internal domain payment issues fast. Thank you.

I have had to call Namecheap a few times since getting back on my website, they have been thorough in walking me through how to fix everything I needed fix. I will recommend to anyone.

I lost the individual that was doing posting for me. Therefore, I did not need the site Namecheap was billing me for. I have worked with Namecheap for year's, and I will continue to do so as they take care of their customers.

Thank you Maria Fe, you helped me out so quickly

Had to be on hold for 35 minutes, but Great customer suport.

excellent response to my questions, friendly and knowledgeable.

Namecheap.com is a Cost Effective platform that is very User Friendly, Easy to navigate and Easy to Manipulate to your necessities. And their Customer Service Representatives are Fast, Friendly, Knowledgeable and Efficient in how they assist in your necessities.

I called in for a refund and Daniel was wonderful... He was very quick to offer to resolve my issue. I've used Namecheap in the past and they have always been easy to work with. Consistent...Great Customer Service!!!

Joseph listened to me patiently and then understood my issue and then resolved it by working professionaly while many others wasted my time and were unable to even understand the issue. He had to put me on hold for some time as my issue was quite complex but he kept coming back to inform that he is still working on my file. He even called me back when call got dropped. Have been using Namecheap for almost 8 years and so far I am happy with their services.Advise for Namecheap, please improve your call lines as our call dropped few times..

Ryan was very much on point with this issue and he was able to resolve everything great job Ryan

Jeanicca Marie was a dream to work with. She was able to fulfill every request I had and handled my questions like a pro. She was able to make a difficult situation appear to be very easy. It's nice dealing with someone who not only knows their job but also someone who is great at it too!

Scott was VERY patient and very helpful!!

Discriminatory, Deceptive, and Disgraceful — Namecheap Should Be Held AccountableNamecheap is not just incompetent — they are dangerous. Behind the slick marketing lies a company that blatantly disregards basic ethical standards, routinely violates consumer trust, and shows an appalling lack of regard for individuals with disabilities or special needs.As someone with a legitimate medical condition requiring reasonable adjustments, I approached Namecheap expecting a baseline level of professionalism and compliance with accessibility laws. What I encountered instead was stonewalling, deflection, and outright refusal to accommodate — in direct contravention of UK equality legislation and international human rights principles.Their support staff are poorly trained, their policies opaque, and their responses robotic at best, hostile at worst. If you are neurodivergent, disabled, or require even the most minor support adjustments, do not expect compassion, understanding, or lawful behaviour. You will be ignored, dismissed, and ultimately blamed.Moreover, their business practices are deliberately deceptive. They rely on dark patterns to confuse users into overpaying for services they do not need, and once you’re locked in, good luck trying to escape. Cancellation processes are deliberately convoluted, and billing errors are met with indifference rather than accountability.This is not a company that merely “fails to deliver” — this is a company that exploits, discriminates, and obstructs. Namecheap should be investigated for its practices, sanctioned for its failures, and held publicly accountable for its blatant disregard of basic decency and the law.Avoid this company as you would a scam. They are not fit to operate.Update - Namecheap did not contact me, instead they removed the premium omain names ftom my accoynt (despite me being told that they were safe) and then put them up for auction.They then blocked access to my account to stop me retrieving them, despite me still having over twenty other domain names in my account.This activity is fraud and is illegal.Today (after more than 12 hours 0n calls a chat) the person in the phone stated ‘It is not our company policy to answer questions about your account’, and then ended the call.With regards to my other domains, Namecheap are refusing to allow me to renew them unless I pay for the domain protection (despite not wanting it). They said that I would still have to pay for it and then if I did not want it I would have to request a refund, it is completely crazy.If you do not believe me about tnis conpany, just try to find a complaints number or email - They do not have one, and customer services refuse to take complaints!